ServiceNow ITSM Technical Lead
3 weeks ago
Please send your updated resume to vinoth.xyant@gmail. com
Job Title: ServiceNow ITSM Technical Lead
Location: Albany, NY - Remote
Duration: Long Term Contract
Direct Client Need
ServiceNow ITSM Certification Active is a Must.
Responsibilities:
Lead the technical configuration, design, development, and implementation of ServiceNow ITSM.
Modernise and/or improve ServiceNow ITSM solutions through continuous improvement.
Ensure sustained service performance levels for ServiceNow ITSM solutions including responding to and resolving incidents.
Focus primarily on ServiceNow ITSM processes and the best way to leverage the ITSM App suite to fulfill the client’s needs and support ITSM best practices.
Responsible for working directly with clients in developing implementation strategy and overall design.
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