Equipment Finance Customer Service Specialist I
3 weeks ago
This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division. Performs a full range of customer service activities including addressing inquiries and concerns to find solutions and to provide outstanding customer experience to our customers.
Responsibilities:
Inbound Calls - Performs a full range of customer service activities by responding promptly and accurately to customer inquiries via inbound calls and emails. Processes a variety of customer requests within low to medium complexity levels which includes account reconciliation, account updates, document requests, copy of invoices, buyout quotes, web portal troubleshooting, etc.
Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.
Qualifications:
High School Diploma or GED and 1 years of experience in Customer Service Required or Bachelors Degree and 0 years of experience Preferred Area of Experience: Banking, Finance, Operations
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Jacksonville, Florida, United States First Citizens Bank Full timeOverview: This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division. Performs a full range of customer service activities including addressing inquiries and concerns to find solutions and to provide outstanding customer experience to our customers. Mentors less experienced team...
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Equipment Finance Collections Specialist I
3 weeks ago
Jacksonville, Florida, United States First Citizens Bank Full timeOverview: This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. Responsibilities: Outbound/Inbound...
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Recovery Collections Specialist III
3 weeks ago
Jacksonville, Florida, United States First Citizens Bank Full timeOverview: The Equipment Finance Recovery Collections Specialist III provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and...
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Equipment Finance Collections Specialist I
7 days ago
Jacksonville, United States First Citizens Bancshares, Inc. Full timeThis position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a cust Collections, Finance, Equipment, Specialist, Operations, Banking
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Equipment Finance Collections Specialist II
7 days ago
Jacksonville, United States First Citizens Bancshares, Inc. Full timeThis position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a cust Collections, Finance, Specialist, Equipment, Operations, Customer Service, Banking
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Equipment Finance Collections Specialist I
7 days ago
Jacksonville, United States First Citizens Bank Full timeOverview This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. Responsibilities Outbound/Inbound Calls -...
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Equipment Finance Collections Specialist II
7 days ago
Jacksonville, United States First Citizens Bank Full timeOverview This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. May provide training for less experienced...
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Equipment Finance Collections Specialist II
2 weeks ago
Jacksonville, United States First Citizens Bank Full timeOverview: This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. May provide training for less experienced...
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Recovery Collections Specialist III
4 weeks ago
Jacksonville, United States First Citizens Bank Full timeOverview: The Equipment Finance Recovery Collections Specialist III provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and...
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Jacksonville, United States First Citizens Bank Full timeOverview This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks. Collaborates on the prompt and accurate resolution of business operations, collections, or technical...
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Jacksonville, United States First Citizens Bank Full timeOverview: This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks. Collaborates on the prompt and accurate resolution of business operations, collections, or technical...
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Senior Equipment Finance Collections Specialist
2 weeks ago
Jacksonville, United States First Citizens Bank Full timeOverview: This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks. Collaborates on the prompt and accurate resolution of business operations, collections, or technical...
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Jacksonville, United States First Citizens Bancshares, Inc. Full timeThis position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks. Coll Collections, Finance, Equipment, Business Operations, Specialist, Senior, Technology, Banking
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Senior Recovery Resolution Specialist
4 weeks ago
Jacksonville, Florida, United States First Citizens Bank Full timeOverview: The Senior Recovery Resolution Specialist collects retail and business loans that have been placed in charge-off status at an advanced recovery rate. Focuses on mitigating bank losses through the collection, negotiation, and repayment of loans after charge-off. Works closely with borrowers, management, and attorneys to create action plans for...
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Senior Recovery Resolution Specialist
2 weeks ago
Jacksonville, United States First Citizens Bancshares, Inc. Full timeThis position collects retail and business loans that have been placed in charge-off status at an advanced recovery rate. Focuses on mitigating bank losses through the collection, negotiation, and repayment of loans after charge-off. Works closely wi Recovery, Finance, Specialist, Equipment, Senior, Healthcare
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Heavy Equipment Service Writer/Admin
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