Patient Responsibility Representative
4 weeks ago
United Vein & Vascular Centers is a rapidly growing national healthcare organization specializing in state-of-the-art, minimally invasive surgical vein and vascular treatments. With numerous clinics across Florida, Georgia, Colorado, Arizona, and Illinois, we have positively impacted the lives of thousands of patients. Our team of dedicated physicians and staff work together to deliver exceptional care, utilizing the latest technology and cutting-edge techniques. Join our growing team as we continue to revolutionize the industry and transform lives
Responsibilities:
The Patient Responsibility Representative is responsible for ensuring that there is a current insurance verification on file and completing an excel spreadsheet with CPT codes that is ordered by the physician to calculate an accurate PR (patient responsibility) for the patient’s upcoming appointment.
Verify insurance either using online portals or over the phone and update the patients chart accurately and completely.
Speak with patients about balances owed or future financial responsibility for services.
Communicate directly with patients regarding patient responsibility and insurance verifications.
Completing excel spreadsheet with patient’s responsibility based off of the insurance verification.
Read clinical notes and orders from patients’ chart in order to complete the patient responsibility.
Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
Qualifications:
1-3 years’ experience with verifying insurances either using online portals or over the phone.
Experience with patient collections and is comfortable speaking with patients about balances owed or future financial responsibility for services.
Strong customer service skills required.
Proficiency in Excel.
Exposure to eCW (eClinicalWorks) is a plus.
Must be able to read and interpret clinical notes and orders from Physicians.
We Offer:
Competitive compensation package
Health, vision and dental benefits
401K plan
Life insurance (100% company paid)
PTO and paid holidays
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