Patient Experience Representative

2 weeks ago


Tampa, United States Mindful Care Full time $17
The Opportunity:The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Mindful Care via phone and email. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and being able to support and advocate for the best possible patient experience.

Responsibilities:
  • Interact with prospective patients to connect them to Mindful Care 
  • Answer all incoming calls on the new patient line 
  • Contact and schedule all new patient appointment requests 
  • Obtain pertinent clinical information and insurance information needed for scheduling 
  • Assess patient needs to match the patient to an appropriate treatment 
  • Assist caller/patient with any questions regarding new patient appointments or referrals 
  • Return any voicemails that accrue on the new patient line 
  • Be an advocate for both Mindful Care and potential patients to ensure the best patient experience 
  • Other tasks as assigned by management 
 Candidate Profile:
  • High school diploma or equivalent required 
  • Experience in a call center environment; previous experience in healthcare is preferred 
  • Prior customer service experience, medical or mental health practices preferred 
  • Excellent interpersonal skills and professional manner 
  • Strong verbal and written communication skills 
  • Ability to schedule appointments depending on the patient's needs 
  • Must be well organized and attentive to details 
  • Must be able to multi-task and prioritize work in a fast-paced work environment 
  • Must have strong computer proficiency 
  • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule:
  • Type: Regular Full-time
  • Schedule: Monday-Friday 10am-7pm, rotating weekends
  • 100% in office, Tampa, FL
 Compensation:The base salary for this position starts at $17/hr. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

About Mindful Care:

At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the Patient Experience. Our staff of talent varies across many professional and experiential domains and we are always looking to expand on our services and those who provide them.



  • Tampa, United States Bluestone Physician Services Full time

    Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses...


  • Tampa, United States The CSI Companies Full time

    The CSI Companies is actively seeking a Patient/Customer Service Representative for a well-known healthcare provider, one of the Southwest's most comprehensive academic health centers in the Tampa, FL area. Pay: $16.50/hrLocation: Tampa, Florida 33616 Status: Contract to Hire DUTIES AND RESPONSIBILITIES: •Accurately schedule and register patients by phone,...


  • Tampa, United States FoundCare Inc Full time

    PRIMARY PURPOSE: Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under direction of the Front Desk Supervisor, the PAR will be helpful to patients and other staff members. The PAR will ensure for accurately and timely registration of patients. Once patients have completed the registration process,...


  • Tampa, United States Luminate Experience Group Full time

    Our team values positivity, personal growth, and a supportive environment. We need people ready to adapt, achieve great outcomes for our cause, and enjoy their work. **Responsibilities**: - Provide excellent customer service for our charity clients - Explain our clients' services - Handle multiple tasks and adapt to changes - Work well both independently...


  • Tampa, United States Medix Full time

    Overview:Scheduling appointments for various physician officesInsurance verificationUpdating demographic informationLocation:Temple Terrace, FL (33613)Non-patient facing, call center environmentHours:Monday - Friday, 8a - 5pCompensation:$15.50 - 16.75/hr to start


  • Tampa, United States Medix Full time

    Overview: Scheduling appointments for various physician offices Insurance verification Updating demographic information Location: Temple Terrace, FL (33613) Non-patient facing, call center environment Hours: Monday - Friday, 8a - 5p Compensation: $15.50 - 16.75/hr to start


  • Tampa, United States Defy Medical Full time

    **Must be available to work 12:15-9:00pm Shift!!** Who Are We? Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our...


  • Tampa, United States VSP Global Full time

    Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that...


  • Tampa, United States VSP Vision Full time

    Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that...


  • Tampa, United States VSP Vision Full time

    Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you'll know that...


  • Tampa, United States Defy Medical Full time

    Job DescriptionJob DescriptionSalary: $16.00Must be available to work 12:15-9:00pm Shift!!Who Are We?Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is...


  • Tampa, United States Ultimate Staffing Services Full time

    DME Customer Service Representative/ Product Specialist. Direct Hire Tampa, FL33614 In-Office$18-$20/ HR JOB PURPOSE: The purpose of this position is to provide exemplary customer experiences for patients and providers at all times. ESSENTIAL DUTI Customer Service Representative, Customer Service, Representative, Customer Experience, Retail, Staffing


  • Tampa, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community...


  • Tampa, United States InnovAge Full time

    Responsibilities: Our Enrollment Representatives are passionate, tech savvy, outreach-oriented, dedicated team members to channel their professional healthcare experience into bringing InnovAge to the forefront of modern senior care. You will help seniors/caregivers assemble the documentation required to enroll in the InnovAge PACE program, guiding them...


  • Tampa, United States AdventHealth Medical Group West FL Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes...


  • Tampa, United States Slide Full time

    Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry. To revolutionize all facets of property insurance, we do things differently. What is required of Sliders to be successful in this environment??? Look for the Innovative solutions! The ability to pivot and be comfortable with ambiguity. Taking advantage...


  • Tampa, United States Slide Full time

    Job DescriptionJob DescriptionSlide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry.To revolutionize all facets of property insurance, we do things differently.What is required of Sliders to be successful in this environment???Look for the Innovative solutions!The ability to pivot and be comfortable with...


  • Tampa, United States CORA Physical Therapy Full time

    Patient Services Coordinator CORA Dania Beach As a Patient Services Coordinator at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great...


  • Tampa, United States AdventHealth Full time

    Answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: - Communicates in a cordial, professional manner with patients via phone. - Transfers in Call Center, Representative, Skills, Technology, Healthcare, Patient

  • Customer Service Ft

    2 weeks ago


    Tampa, United States Luminate Experience Group Full time

    **_Do you want to Make a Difference on a Daily Basis?**_ - **Do you want to do something that helps children?**_ - *Do you have experience working with charities or want to gain that experience?_* We work with Local and National Charities to increase their brand awareness, build donor relationships and fundraise. We are looking for people that want to...