Lab Client Services Representative

3 weeks ago


Tampa, United States Unified Women's Healthcare Full time

Overview:

Florida Woman Care, the largest OB/GYN practice in the state of Florida has built a state of the art CAP accredited lab in the Tampa area with specialists in GYN Pathology to produce the highest quality of diagnosis of laboratory specimens. We currently have over 250 medical offices and over 600 OBGYN Providers throughout the state of Florida. The Florida Woman Care Laboratory has Histology, GYN Cytology, and Molecular Microbiology. We are seeking a Lab Client Service Representative. Come join our dedicated and experienced team

The Laboratory Client Service Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

Responsibilities:
  • Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
  • Triage concerns appropriately based upon laboratory protocol.
  • Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
  • Provide information to Care Center Clients regarding collection requirements of laboratory testing.
  • Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
  • Create and distribute reports from Medical Record system and Lab Information System for Quality Assurance tracking.
  • Assist Lab Account Manager(s) with onboarding process for new Care Centers.
  • Contact Clients to resolve routine issues related to patient specimens and result reporting.
  • Support laboratory administration and pathologists with clerical or administrative tasks as requested.
  • Understands, support, complies with company policies, procedures.
  • Other duties as assigned.
  • Handling inbound Client calls.
  • Calling Outbound to gather missing information.
  • Reception Desk Coverage as needed.
Qualifications:
  • High school diploma or equivalent.
  • Medical/lab experience is preferred as well as coursework in the medical sciences.
  • Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology.


  • Tampa, United States DDS Lab Full time

    Job DescriptionJob DescriptionPosition OverviewThe Inside Sales Representative position is responsible for driving revenue growth and expanding the office base within standard accounts.ResponsibilitiesClose sales proficiently to achieve both departmental and organizational goals.Proactively engage with former and new office business targets on a structured...


  • TAMPA, United States Hillsborough County Public Schools Full time

    Support/ Represent 1, Client Services. Date Posted: 5/15/2024 Location: PERSONNEL SERVICES This position is in the Fingerprinting Department. Seeking a candidate who is detail oriented with excellent customer service skills and ability to multi-task. Client Service, Retail, Education, Application, Client


  • Tampa, United States Lazy Days RV Full time

    About Lazydays: Lazydays is a leading retailer of recreational vehicles, offering a diverse range of RVs and related services. As a recognized industry leader, we are committed to providing exceptional experiences for our customers, driven by a passion for adventure and the great outdoors. We operate 25 dealerships nationwide and are headquartered in Tampa,...


  • Tampa, United States Homeowners Choice Property & Casualty Insurance Company Full time

    Job DescriptionJob DescriptionJOB SUMMARYHomeowners Choice currently has openings for Client Service Representatives with the opportunity to work hybrid/remote while living in the Tampa Bay area. We are looking for individuals with a strong customer service background, seeking a career in the property and casualty industry, and driven to become subject...


  • Tampa, United States Lazydays Full time

    About Lazydays: Lazydays is a leading retailer of recreational vehicles, offering a diverse range of RVs and related services. As a recognized industry leader, we are committed to providing exceptional experiences for our customers, driven by a passion for adventure and the great outdoors. We operate 25 dealerships nationwide and are headquartered in Tampa,...


  • Tampa, United States Viridian Staffing Full time

    Job Description Do you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers by building solid relationships to achieve partnership goals. ...


  • Tampa, United States Viridian Staffing Full time

    Job DescriptionJob DescriptionDo you have a background in recruiting or human resources and have an interest in becoming a part of a fast growing industry? Viridian Staffing is hiring a Client Services Representative, who will partner closely with the Recruiting and Business Development to serve our customers by building solid relationships to achieve...

  • Client Representative

    1 month ago


    Tampa, United States NuVision Auto Glass - Florida Full time

    Job DescriptionJob DescriptionClient Representative - Start Entry Level and Grow With Us!•          Do you enjoy being out and about vs. in a cubicle?•          Do you have Great People Skills and want an EXCITING NEW CAREER?•          Are you tired of talking on the phone and never meeting your customers and...


  • Tampa, United States NuVision Auto Glass - Florida Full time

    Job DescriptionJob DescriptionClient Representative - Start Entry Level and Grow With Us!•          Do you enjoy being out and about vs. in a cubicle?•          Do you have Great People Skills and want an EXCITING NEW CAREER?•          Are you tired of talking on the phone and never meeting your customers and...


  • Tampa, United States UnitedHealth Group Full time

    Answer high volume calls on an ACD line from clients, regarding disputes, credit card payments, pricing and other general concerns on a daily basis Make out-bound calls to clients, Sales, Account Managers, Quest labs, and other internal customers wit Customer Service Representative, Customer Service, Account Manager, Representative, Microsoft, Remote,...


  • Tampa, United States SentriForce Full time

    Company Overview SentriForce is a fast-growing managed video surveillance company. We specialize in live video monitoring of construction sites and other verticals using our in-house monitoring center and best in class mobile video surveillance systems. Our fast growth in Tampa Florida brings an exciting opportunity to join our company as a Client Service...


  • Tampa, United States SentriForce Full time

    Job DescriptionJob DescriptionCompany OverviewSentriForce is a fast-growing managed video surveillance company. We specialize in live video monitoring of construction sites and other verticals using our in-house monitoring center and best in class mobile video surveillance systems. Our fast growth in Tampa Florida brings an exciting opportunity to join our...


  • Tampa, United States Summit Strive Consulting Full time

    Job Title: Client Representative  Company Overview: Join our passionate team dedicated to making a difference! We are a leading fundraising company committed to supporting non-profit organizations in achieving their missions. Our client representatives play a pivotal role in connecting donors with causes they care about, fostering meaningful relationships,...


  • Tampa, United States Laboratory of Florida LLC Full time

    Job DescriptionJob DescriptionAs an Account Care Representative for our Medical Laboratory in Tampa, FL, you will play a vital role in retaining clients and strengthening relationships with our accounts, primarily assisted living facilities for the elderly. In this customer-facing role, you will be responsible for visiting 15-20 accounts per day to ensure...


  • Tampa, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, 2nd Shift, Representative, Financial, Solutions Advisor, Retail, Banking, Client

  • Client Representative

    1 month ago


    Tampa, United States Six Rings Inc Full time

    Job DescriptionJob DescriptionClient Representative (Entry Level)At our office, work isn't a place you just clock in and clock out. We value a work hard / play hard philosophy and enforce it! If you're willing to work, we're willing to play! This is an environment where we enjoy what we do and who we do it with.What we offer for our Entry Level...

  • Client Services

    6 days ago


    Tampa, United States Sedgwick Claims Management Services Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support...


  • Tampa, Florida, United States Arthur J Gallagher Risk Management Services, Inc Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...


  • Tampa, United States BGSF Full time

    About the job At BGSF, our primary goal is to make a difference in peoples lives by connecting the right individuals with the right opportunities. Throughout our history we have worked tirelessly to cultivate a supportive, energetic environment where employees can expand their skill sets, grow in their careers, and have fun doing it! So, is BGSF the right...


  • Tampa, United States BGSF Full time

    About the job At BGSF, our primary goal is to make a difference in people’s lives by connecting the right individuals with the right opportunities. Throughout our history we have worked tirelessly to cultivate a supportive, energetic environment where employees can expand their skill sets, grow in their careers, and have fun doing it! So, is BGSF the right...