Patient Access Representative

1 month ago

Tampa, United States FoundCare Inc Full time
PRIMARY PURPOSE:

Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under direction of the Front Desk Supervisor, the PAR will be helpful to patients and other staff members. The PAR will ensure for accurately and timely registration of patients. Once patients have completed the registration process, the PAR will alert the medical assistant and/or phlebotomist that the patient is ready for clinical triaging

ESSENTIAL JOB FUNCTIONS:
  • The PAR will assist patients in the completion of medical forms
  • Review and update information including address, phone number, and financial classification.
  • Representatives will collect payment information, gather, review, and enter patient’s insurance, scan all documents to complete registration, and collect/enter co-pay deductibles.
  • The PAR will also manage prescription refills faxed from other facilities and place in the appropriate medical provider’s mailbox
  • The PAR will highlight electronically that the patient is ready for clinical triaging and instruct the patient where to proceed next.
  • The PAR will have the ability to promote a positive and cooperative work environment by communicating problems and workflow issues with supervisor and/or Medical Director, and handle conflict in an appropriate manner.
  • Must also be able to respect the culture, values and opinions of others. Other duties as assigned
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of patient registration task and front desk operations.
  • Ability to communicate effectively with others, with or without the use of an interpreter.
  • Ability to communicate effectively in writing using the English language, with or without the use of auxiliary aids or services.
  • Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
  • Perform other duties as assigned.
PHYSICAL REQUIREMENTS:
  • Ability to endure short, intermittent, and/or long periods of sitting and/or standing in performance of job duties.
  • Need to travel to off-site locations, attend meetings, workshops, seminars, and travel to other FoundCare departments and FoundCare conference rooms.
  • Accomplish job duties using various types of equipment/supplies, e.g. pens, pencils, calculators, computer keyboard, telephone, etc.
MINIMUM QUALIFICATIONS:
  • High school diploma or GED.
  • Possess 1-2 years of office/clerical skills.
  • Outstanding customer service skills and the ability to interact and work with diverse populations.
  • Capable of high volume data entry, PC proficiency. Experience in medical records and electronic billing systems
  • Health Insurance experience.
  • Knowledge of community/ insurance programs.
  • Previous cash posting and accounts receivable experience.
FoundCare offers an excellent compensation package including
  • Generous Paid Time Off
  • Company-Paid Holidays
  • Support and empower professional growth
  • Career advancement
  • Great work environment - we have the BEST employees
  • Health, Dental, Vision
  • Disability & Life Insurance

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