Front Office Coordinator

2 weeks ago


Raleigh North Carolina, United States Staffing Proxy Full time
Hearing and Audiology Services [ is an independent, locally-owned audiology practice offering comprehensive services to patients in Raleigh, NC.

Committed to delivering exceptional patient care, the clinic is seeking a dedicated individual to fill the role of FRONT OFFICE COORDINATOR and join their team.

The FRONT OFFICE COORDINATOR will play a vital part in ensuring the smooth operation of the clinic's front desk. Responsibilities include greeting and assisting patients, scheduling appointments, managing paperwork, and cultivating a professional and friendly atmosphere.

RESPONSIBILITIES

PATIENT COMMUNICATION & ENGAGEMENT:

* Serve as the main point of contact for patients, both in-person and over the phone.

* Provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns professionally.

* Foster positive relationships with patients by actively listening, showing empathy, and addressing their needs and concerns.

APPOINTMENT & SCHEDULE MANAGEMENT:

* Coordinate and manage patient appointments to ensure efficient scheduling and resource allocation.

* Maintain accurate appointment schedules in the system.

PATIENT INTAKE & RECORDS MANAGEMENT:

* Collect and manage patient information, including medical history, insurance details, and personal demographics.

* Ensure completeness, accuracy, and compliance with privacy regulations for all patient records.

ADMINISTRATIVE SUPPORT:

* Assist with various administrative tasks, such as data entry, filing, and organizing patient files.

* Maintain inventory of office and clinical supplies to ensure availability for daily operations.

REQUIREMENTS

* Experience in customer service or front office administrative services (medical office is a plus)

* Proficient in Microsoft Office, Word, Excel, and Outlook

* Exceptional time management, interpersonal, verbal, and written communication skills

* Proactive and organized with the ability to multitask.

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