Front Office Coordinator
2 weeks ago
Committed to delivering exceptional patient care, the clinic is seeking a dedicated individual to fill the role of FRONT OFFICE COORDINATOR and join their team.
The FRONT OFFICE COORDINATOR will play a vital part in ensuring the smooth operation of the clinic's front desk. Responsibilities include greeting and assisting patients, scheduling appointments, managing paperwork, and cultivating a professional and friendly atmosphere.
RESPONSIBILITIES
PATIENT COMMUNICATION & ENGAGEMENT:
* Serve as the main point of contact for patients, both in-person and over the phone.
* Provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns professionally.
* Foster positive relationships with patients by actively listening, showing empathy, and addressing their needs and concerns.
APPOINTMENT & SCHEDULE MANAGEMENT:
* Coordinate and manage patient appointments to ensure efficient scheduling and resource allocation.
* Maintain accurate appointment schedules in the system.
PATIENT INTAKE & RECORDS MANAGEMENT:
* Collect and manage patient information, including medical history, insurance details, and personal demographics.
* Ensure completeness, accuracy, and compliance with privacy regulations for all patient records.
ADMINISTRATIVE SUPPORT:
* Assist with various administrative tasks, such as data entry, filing, and organizing patient files.
* Maintain inventory of office and clinical supplies to ensure availability for daily operations.
REQUIREMENTS
* Experience in customer service or front office administrative services (medical office is a plus)
* Proficient in Microsoft Office, Word, Excel, and Outlook
* Exceptional time management, interpersonal, verbal, and written communication skills
* Proactive and organized with the ability to multitask.
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