Senior Change Manager

Found in: Resume Library US A2 - 7 days ago

Hanover Maryland, United States Allegis Group Full time
Overview:
The Senior Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas.  The Senior Change Manager will work closely with the Lead Change Manager, Change Management Lead, Change Management Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. 

 

The Senior Change Manager reports to the Change Management Lead or Change Management Manager for his/her assigned area.

Responsibilities:
Develop detailed knowledge and understanding of the business strategy, objectives, and goals

Establish relationships with key project leaders/product owners, and business stakeholder

Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment

Apply a structured change management approach and execute change-related activities

Administer and complete change management assessments

Support/Lead communication planning and execution efforts

Support/Lead training planning and execution efforts

Support/Lead adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc.

Consult and advise project team members and key business partners in the change process

Evaluate and ensure user readiness

Track and report issues to the Change Management Lead or Change Management Manager and/or project team

Monitor change adoption post implementation

Set expectations with team members and other stakeholders and continually manage those expectations

Conduct the following Change Management activities:Conduct stakeholder impact assessments and analyses

Support onboarding activities for members of the change network

Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc.

Design & Execute communications plans

Design & Execute leadership involvement plan

Design & Execute post-deployment support and reinforcement plans

Assess adoption and prepare/execute adoption remediation plans as necessary

Work with and coach both Associate Change Managers and Change Managers as they support the Senior Change Manager on various projects.

Qualifications:
Set and continually manage Change Management expectations with team members and other stakeholders

Coach, mentor, and lead project team members (project team and internal customers), educating each in the process and tools being used and their role in the process

Bachelor's Degree in Organizational Change, Communications, Computer Science, Management Information Systems, or related field

7-10 years of experience as a Change, IT Project, Communications Manager or related position

Experience and knowledge of change management principles, methodologies, and tools

Proven successful track record working in large/complex multi-location programs/projects

Exceptional understanding of Agile Methodologies

Exceptional communication skills – both written and verbal

Ability to clearly articulate messages to a variety of audiences, cultures, and to all levels in an organization

Ability to establish and maintain strong relationships

Ability to influence others and move toward a common vision or goal

Flexible and adaptable; able to work in ambiguous situations

Demonstrated ability to learn technical information quickly

Problem solving and root cause identification skills

Able to work effectively at all levels in an organization

Must be a team player and able to work collaboratively with and through others

Acute business acumen and understanding of organizational issues and challenges

Familiarity with project management approaches, tools and phases of the project lifecycle

Experience with large-scale organizational change efforts

Proven ability to drive adoption and value realization on IT Infrastructure/IT Enterprise Operations projects desired

Knowledge of the Staffing Industry desired

Core Competencies

Build relationships

Develop people

Lead change

Inspire Others

Think critically

Communicate clearly

Create accountability

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