Change Manager

Found in: Resume Library US A2 - 6 days ago

Hanover Maryland, United States Allegis Group Full time
Overview:
The Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas.  The Change Manager will work closely with the Lead Change Manager or Change Management Lead, Product, Process and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. 

 

The Change Manager reports to the Change Management Lead for his/her assigned area.

Responsibilities:
Develop detailed knowledge and understanding of the business strategy, objectives, and goals

Establish relationships with key project leaders/product owners, and business stakeholders

Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment

Apply a structured change management approach and execute change-related activities

Administer and complete change management assessments

Support communication planning and execution efforts

Support training planning and execution efforts

Support adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc.

Consult and advise project team members and key business partners in the change process

Evaluate and ensure user readiness

Track and report issues to the Change Management Lead, Lead Change Manager and/or project team

Monitor change adoption post implementation

Set expectations with team members and other stakeholders and continually manage those expectations

Conduct the following Change Management activities:Conduct stakeholder impact assessments and analyses

Support onboarding activities for members of the change network

Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc.

Execute communications plans

Execute leadership involvement plan

Execute post-deployment support and reinforcement plans

Assess adoption and prepare/execute adoption remediation plans as necessary

Qualifications:
Bachelor's Degree in Organizational Change, Communication, Computer Science, Management Information Systems, or related field

5-10 years of experience as a Change, IT Project, Operations Manager or Communication Manager

Experience and knowledge of change management principles, methodologies, and tools

Proven successful track record working in large/complex multi-location programs/projects

Experience with large-scale organizational change efforts

Experience with technology implementations

Exceptional communication skills – both written and verbal

Detail-oriented

Ability to clearly articulate messages to a variety of audiences

Ability to establish and maintain strong relationships

Ability to influence others and move toward a common vision or goal

Flexible and adaptable; able to work in ambiguous situations

Demonstrated ability to learn technical information quickly

Demonstrated ability to identify training needs and create training materials leveraging a variety of modalities

Problem solving and root cause identification skills

Understands business process mapping

Possesses systems thinking

Must be a team player and able to work collaboratively with and through others

Acute business acumen and understanding of organizational issues and challenges

Familiarity with video editing tools

Familiarity with project management approaches, tools and phases of the project lifecycle (including agile)

Knowledge of back office and/or Staffing Industry desired

Some travel may be required (based upon needs of assigned projects)

Core Competencies:

Build relationships

Develop people

Lead change

Inspire Others

Think critically

Communicate clearly

Create accountability

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