Special Events Manager, SLS South Beach

2 weeks ago

Miami Beach Florida, United States SLS Full time
Job Description

Job Purpose:

Under the guidance of the Director of Sales and Marketing, the Special Events Manager is responsible for the establishment of new accounts and maintaining existing relationships with corporate and social accounts while consistently striving to maximize revenue and promote relationships through effective negotiation of services. Assist in maintaining the daily operation of the Special Events Department.

Duties & Functions:

Must love and support their TEAM

Must love and take care of guests

Must say “yes” and “thank you” often

Represents the resort and conducts conferences with meeting planners by telephone or

 in-person to assist on the planning of programs.   Conducts property tours, and promotes facilities and services. Responds to guest inquiries and negotiates services/ products with guests and vendors.

Assumes responsibility for the successful set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to affected departments and associates.

Develops proposals, contracts, menus and SEOS, as well as organize all other arrangements as they relate to social and corporate programs.

Prepares and presents Special Events forecasts and reports as required.

Responsible to solicit and book non-convention connected Food & Beverage business through solicitation, newspaper leads, knowing the competition & handling assigned inquiry calls & walk ins.

Handle all meetings and supervision and direction of the staff.

Audits guest checks and department charges and files to ensure accuracy.

Supervises staff in creation and distribution of accurate written materials.

Ensures that contracts, menus, letters and reports are completed per SLS standards and policies.

Re-book functions and follow-up with guests.

Compiles Food and Beverage report on events.

Performs other duties and responsibilities as assigned or required.

Any other reasonable duties as assigned by the supervisor or manager.

We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ADDITIONAL RESPONSIBILITIES

Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.

Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.

Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.

Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

Health and Safety

Food Hygiene

Maintenance

Emergency Procedures

Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attend mandatory meetings including divisional meetings, staff meetings, etc.

Participate in community events and ensure corporate social responsibility goals of the company are met.

Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.

Keep work area clean and organized.

Ensure confidential documents are kept in a secured area.

When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

Complete other duties as assigned by the Department Head.

Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.

Ensure compliance with SLS’s policies and procedures.

OTHER DUTIES

Assimilate into SLS’s culture through understanding, supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

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