IT Support Specialist

4 weeks ago

Boston Massachusetts, United States Jobs for Humanity Full time
Job Description

IT Support Specialist

This is a contract opportunity for Year Up Alumni.

This is an in person opportunity.

 

About this Position

We are seeking a highly skilled and proactive IT Support Professional to join our team. As the first point of contact for computer hardware, software, network, and telecommunications issues, you will play a crucial role in ensuring the smooth operation of our IT systems and supporting our end-users.

 

Job Responsibilities:

Serve as the primary point of contact for 220+ end-users, addressing issues related to computer hardware, software, network, telecommunications, and peripheral equipment.

Provide user support for Microsoft Windows 10 and Office 2019 products, including Outlook, Excel, Word, Teams, SharePoint, PowerPoint, Visio, and Project.

Assist with HP and Dell desktop and laptop configuration and deployment, with Mac support experience being a plus.

Develop end-user documentation and training material to enhance user knowledge and efficiency.

Assist in the management of end-user hardware and software assets to ensure accurate inventory records.

Procure, configure, and manage mobile devices (iPhones, hotspots) and associated data plans.

Provide remote support using remote access tools or via home visits.

Assist in the configuration, maintenance, and testing of IT equipment at designated disaster recovery sites.

Coordinate service requests with external vendors and assist with active directory and exchange account management.

Process employee onboarding, transfer, and separation requests, including FTP site administration requests.

Contribute to the team's knowledge store by writing knowledge base articles documenting incident resolutions and procedures.

Provide end-user hardware, software, and onboarding training.

Follow up with users to ensure problems are resolved properly and solicit feedback for help desk operational improvements.

Inform the team and manager of problems and unexpected delays.

Document service requests, issues, and resolutions in the Microsoft Service Manager ticketing system and escalate requests to other groups as necessary.

Identify incident trends and recommend preventative solutions.

Compile status reports, including project updates, Service Manager metrics, and issues for discussion during weekly one-on-one and group meetings.

Identify process issues and recommend and implement operational efficiencies.

Participate in the development, implementation, and testing of business continuity procedures.

Assist with the enforcement of security policies and procedures to protect information security.

 

Skills:

Proven experience in IT support roles, preferably in a corporate environment.

Proficiency with Microsoft Windows 10, Office 2019 products, and Active Directory.

Strong troubleshooting skills and ability to solve technical problems efficiently.

Excellent communication and interpersonal skills.

Ability to prioritize and manage multiple tasks simultaneously.

 

Pay: $25-32/hr

YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

  • Sales Support Specialist

    3 weeks ago

    Boston, Massachusetts, United States First Citizens Bank Full time

    Overview: This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation....

  • Support Specialist

    6 days ago

    Boston, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsStoneham-119 Main St, Ste 1 time typePart time posted onPosted Today job requisition idR00121685 Store - BOS-STONEHAM, MA**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...

  • Production Support Specialist

    18 hours ago

    Boston, United States UST Full time

    End User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...

  • Production Support Specialist

    3 days ago

    Boston, United States UST Full time

    End User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...

  • Production Support Specialist

    2 days ago

    Boston, United States UST Full time

    End User Support SpecialistAssociate III - Production Support, On-Site Opportunity You Are:We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. The...

  • Sales Support Specialist

    1 week ago

    Boston, United States First Citizens Bank Full time

    Overview This position supports Bank products and services in the execution of daily sales activities at an advanced level of service ability. Reviews financial information or participates in client support activities in order to identify sales opportunities for the wider business unit. Facilitates the sales process by preparing necessary documentation....

  • Field Marketing Specialist 2

    2 weeks ago

    Boston, Massachusetts, United States Sodexo Full time

    Unit Description: Sodexo is seeking an experienced Field Marketing Specialist for a corporate food services portfolio in Massachusetts and Connecticut. We're seeking a dynamic individual to plan marketing strategies, enhance customer experiences, and drive sales through innovative campaigns. If you're passionate about food and beverage trends, have strong...

  • Operations Support Specialist

    4 weeks ago

    Boston, United States Citizenship and Immigration Services Full time

    Summary This position is located in Field Operations Directorate, Office of Field Operations, District 11. As an Operations Support Specialist , you will execute and provide advice and technical assistance to district and field managers and staff on a wide variety of administrative, financial, and human resources services essential in supporting the...

  • IT Support Specialist II

    1 day ago

    Boston, United States Meet Boston Full time

    Description Meet Boston seeks an IT Support Specialist II to join our team. This role is responsible and accountable for the strategic and day-to-day operations of our technology systems, including implementation and maintenance at our corporate office, our Visitor Center on Boston Common and the mobile Visitor Center. The IT Support Specialist reports to...

  • Autism Support Specialist

    3 weeks ago

    Boston, United States Association For Autism and Neurodiversity Full time

    Job DescriptionJob DescriptionAutism Support Specialist / Community-Based SupportAre you looking for a job where you can build long-term relationships with clients, work flexibly and creatively, and be part of a supportive team? Do you thrive when you’re accompanying someone 1:1 and able to individualize the support you offer?Are you looking to apply and...

  • Technical Support Specialist

    2 weeks ago

    Boston, United States Planet Technology Full time

    Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...

  • Technical Support Specialist

    4 weeks ago

    Boston, United States Planet Technology Full time

    Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...

  • Technical Support Specialist

    4 weeks ago

    Boston, United States Planet Technology Full time

    Helpdesk Specialist- Tier 2Onsite in Boston, Contract- Potential for extension and/or conversionPreferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support Must Haves:1-3+ years of experience of end-user support experience or recent college graduate in Computer Science or a related fieldExperience with Windows 10...

  • Business Support Specialist

    1 month ago

    Boston, United States RIT Solutions Inc Full time

    **Role: IT Business Support Specialist** **Location: Boston, MA** **Type: Fulltime** **Salary Range is $60000 to 65000 + benefits** **Primary Purpose of Position** Serve as the primary administrative support lead for a dynamic and collaborative IT team. **Directly manage the business processes for payables, procurement and budgeting/forecasting...

  • Client Support Specialist

    1 month ago

    Boston, United States Morph Management Full time

    Job DescriptionJob DescriptionWe are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendly Entry Level Client Support Specialist to our high-performing and energetic team....

  • IT Support Specialist

    6 days ago

    Boston, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionIT Support Specialist This is a contract opportunity for Year Up Alumni. This is an in person opportunity. About this Position We...

  • Help Desk Support Specialist

    7 days ago

    Boston, United States The Hollister Group LLC Full time

    Helpdesk Support Specialist Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work). If you are interested in this position and would like to be...

  • Customer Support Specialist

    1 month ago

    Boston, Massachusetts, United States Neurable Full time

    Position Overview:Neurable is seeking an experienced Customer Support Specialist to join our team and play a key role in supporting our customers as they are introduced to the revolutionary new MW75 Neuro headphones.Neurable's groundbreaking software and hardware technology enables electroencephalography (EEG) devices to be used outside of controlled lab...

  • Help Desk Support Specialist

    1 week ago

    Boston, United States The Hollister Group Full time

    Helpdesk Support SpecialistOur client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).If you are interested in this position and would like to be...

  • Help Desk Support Specialist

    1 week ago

    Boston, United States The Hollister Group Full time

    Helpdesk Support SpecialistOur client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).If you are interested in this position and would like to be...