Billing Customer Care Specialist II

4 weeks ago


Charlotte North Carolina, United States Brightspeed Full time
Job Description

Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help us build the best and fastest fiber-optic network in America

As a Billing Customer Care Specialist II, you will have the following duties:

Research and respond to complex customer billing disputes.

Resolve disputes by following department policies and procedures.

Review customer disputes and make sure proper documentation is provided to support their claim.

Work closely with internal departments to gather information and validate customer disputes.

Work closely with collections team to inform them of any disputes issues/trends that may impact payments/collections.

Actively participate in team meetings.

Actively participate in meetings with customers and account management team.

Work with account management team to identify trends in dispute types.

Issues applicable credits when approved and provide resolution to customer point of contact.

Provide resolution to point of contact if/when dispute is denied.

Follow-up on contact to internal departments when waiting for resolution assistance.

Provide timely acknowledgement and updates to customer regarding dispute status.

Review and understand customer contracts when applicable.

Process and input incoming customer disputes into the ticketing system as needed.

Additional tasks and responsibilities may be assigned by management.

 



  • Charlotte, United States Brightspeed Full time

    Job Description Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come...


  • Charlotte, United States Brightspeed Full time

    Job Description Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come...


  • Charlotte, United States BrightSpeed LLC Full time

    Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic...


  • Charlotte, United States BrightSpeed LLC Full time

    Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic...


  • Charlotte, United States Brightspeed Full time

    Job Description Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help...


  • Charlotte, United States Brightspeed Full time

    Job DescriptionBrightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help...


  • Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionBrightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help...


  • Charlotte, United States Brightspeed Full time

    Job DescriptionBrightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help...


  • Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionBrightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help...


  • Charlotte, United States Brightspeed Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...


  • Charlotte, United States Brightspeed Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of...


  • Charlotte, North Carolina, United States Cox Full time

    Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for...


  • Charlotte, North Carolina, United States Cox Full time

    Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for...

  • Billing Specialist

    2 weeks ago


    Charlotte, United States PAACABS Full time

    Job Description Job Description Description: Job Title: Billing Specialist Job Type: Full-time Location: Hybrid; 2 to 3 days per week in office. We are seeking a highly organized and detail-oriented Billing Specialist to join our team. The Billing Specialist will be responsible for ensuring accurate and compliant billing for office and hospital procedures....

  • Billing Specialist

    2 weeks ago


    North Miami, United States Benjamin Douglas Full time

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on...

  • Billing Specialist

    2 weeks ago


    North Miami, United States Benjamin Douglas Full time

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on...

  • Billing Specialist

    2 weeks ago


    North Miami, United States Benjamin Douglas Full time

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on...

  • Billing Specialist

    2 days ago


    North Miami, United States Benjamin Douglas Full time

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on...

  • Billing Specialist

    2 days ago


    North Miami, United States Benjamin Douglas Full time

    The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on...

  • Billing Specialist

    3 weeks ago


    Charlotte, United States PAACABS Full time

    Job DescriptionJob DescriptionDescription:Job Title: Billing SpecialistJob Type: Full-timeLocation: Hybrid; 2 to 3 days per week in office. We are seeking a highly organized and detail-oriented Billing Specialist to join our team. The Billing Specialist will be responsible for ensuring accurate and compliant billing for office and hospital procedures. The...