Billing Customer Care Specialist II

2 weeks ago


Charlotte, North Carolina, United States Brightspeed Full time

Job Description

Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help us build the best and fastest fiber-optic network in America

As a Billing Customer Care Specialist II, you will have the following duties:

Research and respond to complex customer billing disputes.
Resolve disputes by following department policies and procedures.
Review customer disputes and make sure proper documentation is provided to support their claim.
Work closely with internal departments to gather information and validate customer disputes.
Work closely with collections team to inform them of any disputes issues/trends that may impact payments/collections.
Actively participate in team meetings.
Actively participate in meetings with customers and account management team.
Work with account management team to identify trends in dispute types.
Issues applicable credits when approved and provide resolution to customer point of contact.
Provide resolution to point of contact if/when dispute is denied.
Follow-up on contact to internal departments when waiting for resolution assistance.
Provide timely acknowledgement and updates to customer regarding dispute status.
Review and understand customer contracts when applicable.
Process and input incoming customer disputes into the ticketing system as needed.
Additional tasks and responsibilities may be assigned by management.

Qualifications:
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

At least two years of similar work experience
Proficient in Microsoft Office Suite
High attention to detail
Organization skills, with an ability to stay focused and on the assigned task.
Demonstrates flexibility and work collaboratively with team members to high quality service, meet customer expectations, and support business partners.
Manage multiple tasks accurately and effectively while maintaining high productivity.
Strong interpersonal and communication skills. Able to communicate effectively orally and in writing.
Demonstrates integrity and the highest ethical standards in all aspects.
Ability to learn complex systems, process quickly and be able to convey that knowledge to others.

BONUS POINTS FOR:
Bachelor's degree in Finance, Accounting, Business, or related field
Telecommunications industry experience

#LI-AK1
Additional Information
WHY JOIN US?

** We aspire to contemporary ways of working.**

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice



  • Charlotte, North Carolina, United States Cox Full time

    Cox Automotive's FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. FleetNet America is Cox Automotive Mobility's centralized Maintenance Management division; designed for...

  • Billing Reviewer II

    3 weeks ago


    Charlotte, North Carolina, United States Atrium Health Full time

    Overview JOB SUMMARY: The Clinical Research Billing Reviewer II is a position that resides in the Office of Clinical Research (OCR). Under the direction of the Manager, Clinical Research Billing Review the position is a mid-level performer of charge capture and claim resolution in Epic (electronic health record and patient billing system) for clinical...


  • Charlotte, North Carolina, United States BAE Systems Full time

    Job Description What's a career like at BAE Systems? Remarkable BAE Systems seeks a Finance Customer Care Representative to support our team in the Charlotte, NC Metro. This position does not offer relocation. (Hybrid position does not mean Remote 100%) This position requires onsite training for 8-10 weeks and then you will be HYBRID "onsite & remote". The...


  • Charlotte, North Carolina, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Customer Service Specialist 2 in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for...

  • Proposal Specialist

    1 month ago


    Charlotte, North Carolina, United States Babcock and Wilcox Company Full time

    Job ID Z) DescriptionWe are currently seeking an experienced Proposal Specialist within the Global Parts and Service organization to develop complete quote proposals, specifically for General Boiler Parts and Pressure Parts, within the Global Parts & Services organization. The Proposal Specialist reports to the Product Support Manager and may also support...


  • Charlotte, North Carolina, United States CorVel Corporation Full time

    The Professional Review Specialist provides analysis of medical services to determine appropriateness of charges on multiple types of medical bills to determine appropriateness of medical care. Candidates must be located in the greater Charlotte, NC region and able to attend in office training for a minimum of 1 week at the start of employment. ESSENTIAL...


  • Charlotte, North Carolina, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Charlotte, North Carolina, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...


  • Charlotte, North Carolina, United States AMERIHEALTH CARITAS Full time

    Job Brief AmeriHealth Caritas North Carolina seeks an experienced Provider Network Account Executive II. You will take a lead role in improving Provider Relations & Contracting. Serve the Charlotte, NC Metro, but we will review candidates state-wide. Your career starts now. We are looking for the next generation of health care leaders. At AmeriHealth...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Job DescriptionJob SummarySupports functions related to financial and business analysis; budgeting; capital planning; financial trends and variance analysis; business development and project management. Provides management with financial analyses that clearly identify areas of opportunities, measures current and future financial performance and explains...


  • Charlotte, North Carolina, United States BASF SE Full time

    At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through...

  • Billing Specialist

    1 month ago


    Charlotte, North Carolina, United States Atrium Health Full time

    Overview Primary Purpose:Functions as the primary auditor of the responsible area's revenue cycle and serves as a liaison between clinical users of the documentation system and corporate operations. Manages complex daily reporting requests and corrects coding discrepancies, performs in-services to clinical and non-clinical staff, and compiles and reports...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job Summary Applies advanced surgical technology skills to assist in providing patient care in the surgical suite while maintaining a safe work environment and performing all related job responsibilities. Ensures quality patient care during the operative procedure, and is constantly on vigil for maintenance of the sterile field. Essential...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Atrium Health University City is a community-based facility with 9 Operating Rooms. We are located on North Tryon, next to the UNCC Campus. We offer self-scheduling with convenient shifts and limited on call hours. This facility is not a trauma center, but offers many specialty service lines including Orthopedics, Robotic, General, Urology and...


  • Charlotte, North Carolina, United States Novant Health Full time

    Overview The Clinical Research Regulatory Admin II will act as an agent of the physician investigators and research staff conducting sponsored and independent clinical trials. He/she will perform all necessary regulatory functions and as specified below. The purpose of the Clinical Research Regulatory Admin II is to ensure that studies are adequately...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview This position is Sign-on Bonus eligible. In addition to the sign-on bonus, this position is eligible for a relocation bonus if current residency is outside of the designated distance to facility. New teammates at Atrium Health are eligible for robust benefits packages and paid time off. Atrium Health University City is a community-based facility...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job SummaryM-F 8-5This position is sign-on bonus eligible.This pharmacy technician II with Atrium Health Managed Care Clinical Pharmacy team will support managed care, value based work. This role includes reviewing patient medical records, assessing medication adherence and insurance benefits. Assists the registered pharmacists in performing...


  • Charlotte, North Carolina, United States Sealed Air Corporation Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable...

  • Intake Specialist

    2 weeks ago


    Charlotte, North Carolina, United States Atrium Health Full time

    Overview Shift: FT days, remoteJob SummaryServes as the primary contact for community referral sources. Processes referrals received. Verifies insurance, and ensures reimbursement criteria are met for prescribed items and services. Creates clean claims in an effort to streamline cash flow for the company. Confirms all deliveries of equipment and/or services...


  • Charlotte, North Carolina, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Working at...