Helpdesk Specialist II

Found in: Resume Library US A2 - 2 weeks ago


Baltimore Maryland, United States Baltimore City Community College Full time
Description/Job Summary

A Helpdesk Specialist II is responsible for:Exhibit exceptional customer services skills

Respond to clients requests for service in a timely manner, research issues and resolve each interaction with customer satisfaction.

Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in a timely manner.

Enter solutions for all service tickets into the helpdesk software application for inclusion in the knowledgebase.

Install/modify computer workstations' hardware and software, including connecting hardware to the network, installing software, transferring data and testing.

Perform routine upgrades on computer workstations, software and associated peripherals.

Coordinate hardware and software repairs with vendors, as needed.

Assist users with more difficult and time-consuming problems on various types of technology hardware, computer system procedures, computer software, and telecommunications equipment.

Help maintain accurate hardware and software inventories.

Develop and test PC-based applications.

Research virus, Trojan and worm issues and report findings to the supervisor.

Research and evaluate solutions for hardware, software, and data security.

Provide feedback to management on ways to increase efficiency, reduce cost, and improve services.

Review and recommend revisions to IT policy and procedures.

Setup and troubleshoot mobile devices such as smartphones, tablets, etc.

Required Qualifications

Minimum Qualifications:An Associate Degree in information technology-related discipline or a minimum of 8 years of experience working in a helpdesk environment;

Excellent communications - oral and written;

Five (5) years Network knowledge and experience with IP addressing, domains, work groups, active director, and permissions;

Five (5) years advance computer skills;

Ten (10) years of experience using software applications, such as Remote Desktop, Windows Operating Systems, Helpdesk Software, Microsoft Office Suite with exceptional skills in Excel and PowerPoint; Computer and Network utilities and tools, Internet, Malware, Anti-Virus, Desktop Imaging Software, etc.;

Ten (10) years of computer and network troubleshooting experience.

Five (5) years of Sys Prep experience and image creation and deployment

Preferred Qualifications

Preferred Qualifications:

A Bachelor's degree in any information technology-related discipline;

10 years' experience working as in the capacity of Helpdesk Tier II or Tier III;

Three (3) ITIL knowledge and experience;

Time Management and Data Reporting;

Image creation and deployment for desktops

Eight (8) years using Sys Prep knowledge and experience to create standardized images;

Remote Control Applications;

Virtual Desktop setup and configuration;

Mobile Management;

Hardware encryption;

Mac OS knowledge, experience, troubleshooting, and configuration on networks;

Active directory, DNS, DHCP, HTTPS, SFTP, and TCPIP;

WSUS and patch management experience;

Cloud-base application management.



  • Baltimore, United States Baltimore City Community College Full time

    Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service in a timely manner, research issues and resolve each interaction with customer satisfaction. + Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up...


  • Baltimore, United States BITHGROUP Technologies Full time

    Job DescriptionJob DescriptionCompany Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide...

  • Helpdesk Specialist

    6 days ago


    Baltimore, United States ASP Web Solutions Full time

    Title: Helpdesk Specialist Location: Greenbelt MD - NASA Duration: Full Time Job Description: ASP seeks a Helpdesk Specialist to support the NASA program. Perform in a Help Desk environment that assists NASA offices staff on campus primary offices and nationwide state and district offices in installing and using NASA supported software, including messaging...

  • Field Project Specialist II

    Found in: Resume Library US A2 - 6 days ago


    Baltimore, Maryland, United States AECOM Full time

    Job Description AECOM is actively seeking a Field Project Specialist II based in Baltimore, MD.  Responsibilities: Provides document management and project controls support which includes the receipt, inventory, audit, tracking, storage, retrieval and distribution of both classified and unclassified electronic, paper and other media project data and...


  • Baltimore, United States CareerBuilder Full time

    Join Exigent Services as Records Management Specialist II , and be part of a dynamic team that supports the U.S. Cyber Command (USCYBERCOM) Directorates in Fort Meade, MD with subject matter expertise in the areas of joint cyberspace operations planning, policy, strategy, and doctrine development, wargames and exercises, operations research, international...

  • medical care program specialist ii

    Found in: beBee jobs US - 2 weeks ago


    Baltimore, Maryland, United States State of Maryland - MDH Med Care Prgms - Ofc of Health Services Full time

    Introduction\r GRADE16\r LOCATION OF POSITIONMDH - Division of Participant Enrollment and Service Review\r201 W. Preston Street\rBaltimore, MD 21201\r Main Purpose of JobThis full time contractual Medical Care Program Specialist II will develop, implement, and evaluate policies,\rprocedures, and regulations for Medicaid home and community-based services...

  • Infusion Collection Specialist II

    Found in: beBee jobs US - 2 weeks ago


    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization Check out our link to our awesome benefits - Johns Hopkins Benefits Enrollment | Your benefits virtually )'Position Summary:The Infusion Collection Specialist II reports to the Department Manager- demonstrates an advanced level of proficiency in multiple payers' billing and collection practices, secures payment...

  • Infusion Collection Specialist II

    Found in: beBee S US - 2 weeks ago


    Baltimore, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization! Check out our link to our awesome benefits - Johns Hopkins Benefits Enrollment | Your benefits virtually (mybenefitsjhhs.com)' Position Summary: The Infusion Collection Specialist II reports to the Department Manager- demonstrates an advanced level of proficiency in multiple payers’ billing and...


  • Baltimore, United States State of Maryland Full time

    **Introduction**: The Maryland Department of the Environment is charged with protecting and preserving the State's air, water, and land resources and safeguarding the environmental health of all Maryland’s citizens. The Agency’s mission is to protect and restore the environment for the health and well-being of all Marylanders with a vision of healthy,...

  • Helpdesk Specialist

    6 days ago


    Baltimore, United States JASINT Full time

    Job DescriptionJob DescriptionJob Title: Help Desk Specialist - Senior (Temporary Position)Location(s): MD: State Highway Administration (Frederick) Hours: Regular Full-TimeWhat you will be doing:Duties: Monitor and coordinate all data system operations, including security procedures, and liaison with end users. Ensure that necessary system backups are...


  • Baltimore, United States The Wel Foundation LLC Full time

    Job DescriptionJob DescriptionThe WEL Foundation is seeking a part time LCPC or LMSW-C   to fill the role as Rehabilitation specialist. Job Description: COMAR Code 10.21.29.09 (Adults) - 10.63.03.10 (Youth)·         Developing and assuring that rehabilitation services meet the needs of the individuals served by the program;·        ...


  • Baltimore, United States CareerBuilder Full time

    Anne Arundel County Government is seeking a full-time, permanent, Safety Sensitive Forestry Program Specialist (Program Specialist II) within the Inspection Division of the Department of Inspections & Permits. The goal of the Forestry program is to manage and assist with the implementation of forestation, reforestation, afforestation, preservation, and other...

  • Financial Clearance Specialist

    Found in: Resume Library US A2 - 2 weeks ago


    Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job Description I. General Summary Under the general supervision of the Director, Clinical Reimbursement and the direct supervision of the Assistant Director, Patient Administrative Services, evaluates financial status and completes insurance verification and authorization for admissions to the acute care hospital and the psychiatric units in accordance...


  • Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job Description General Summary Functions as a member of a highly effective, high-acuity, high-volume critical care transport team.  Team members in this role are expected to work collaboratively and respond quickly and appropriately in fast-paced clinical situations requiring immediate action both in and out of the hospital environment. The CCTS2 has an...


  • Baltimore, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTitle: Family Support Specialist IIReporting to: Project ManagerBackground: For over 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is all children and families will be stable and...

  • Utilization Management Specialist II

    Found in: Resume Library US A2 - 3 days ago


    Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job Description Under general supervision, provides utilization review and denials management for an assigned patient case load. This role utilizes nationally recognized care guidelines/criteria to assess the patient’s need for outpatient or inpatient care as well as the appropriate level of care. The role requires interfacing with the case managers,...

  • Delivery Specialist

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Baltimore, United States Ourisman Hyundai Full time

    What We Are Looking For Ourisman of Laurelis looking for the “Apple Genius” of our dealership. The Vehicle Installation Specialist/VIP Specialist role is instrumental to our store’s day-to-day operations, providing product demos to prospects, selling the technology that buyer’s crave, assisting customers with technology, and solving problems quickly...

  • Delivery Specialist

    Found in: Lensa US P 2 C2 - 2 weeks ago


    Baltimore, United States CareerBuilder Full time

    What We Are Looking For Ourisman of Laurelis looking for the Apple Genius of our dealership. The Vehicle Installation Specialist/VIP Specialist role is instrumental to our stores day-to-day operations, providing product demos to prospects, selling the technology that buyers crave, assisting customers with technology, and solving problems quickly and...

  • Data Specialist II

    7 days ago


    Baltimore, United States CareerBuilder Full time

    ABOUT SAMU FIRST RESPONSE SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities...


  • maryland, United States Falcon IT & Staffing Solutions Full time

    16th April, 2024 Role: Mid and Senior Level Help-Desk Support Specialists.Location: Fort Meade, MD. Job Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting,...