Mid and Senior Level Help-Desk Support Specialists with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
Location: Fort Meade, MD. Job Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting, monitoring, and resolving reported issues while ensuring adherence to operational service level standards. The specialist will utilize product information and solution databases for thorough research and troubleshooting, delivering comprehensive solutions. The candidate will offer guidance on issue resolution approaches and escalate issues as needed. Moreover, responsibilities extend to supporting software and device installations/upgrades, setting up user profiles, and maintaining user accounts to meet response time and quality service level standards. Essential Job Functions: As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. They will oversee the creation of user accounts, address platform issues raised by users, and ensure swift resolutions. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels. Required Education/Experience: * Bachelor's degree in a technical discipline such as IT, computer science, systems, or software engineering from an accredited college or university. (5 years experience in lieu of degree). * 8570 Compliant IAT Level II or greater. Security+, CISSP or other equivalent certification is required within six months of hire. TEAMWORK AND COLLABORATION Required Skills: * Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders. * Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, and minimizing the need for corrective actions. * Ability to analyze real-world problems and implement solutions following corporate guidelines, industry best practices, and established procedures. * Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges. * Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience. * Display sensitivity and adaptability to meet customer needs and requirements effectively. Required Clearance:
TS/SCI Poly (highly desirable). Will consider TS/SCI for certain qualified candidates. Desired Skills: * Demonstrated expertise in administering software systems within a virtual machine and container-based hybrid cloud environments. * Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE. * Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP). * Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently. * Interact proficiently with vendors, users, customers, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions. * Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms. * The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends. Apply For Job
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Mid and Senior Level Help-Desk Support Specialists with Security Clearance
Found in: Careerbuilder One Red US C2 - 4 days ago
Maryland Line, MD, United States Falcon IT & Staffing Solutions Full time16th April, 2024 Role: Mid and Senior Level Help-Desk Support Specialists.Location: Fort Meade, MDJob Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platformThe position involves documenting,...
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Maryland Line, United States Falcon IT & Staffing Solutions Full time16th April, 2024Role: Mid and Senior Level Help-Desk Support Specialists.Location:Fort Meade, MD.Job Description:We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform.The position involves documenting,...
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Maryland Line, United States Falcon IT & Staffing Solutions Full time16th April, 2024 Role: Mid and Senior Level Help-Desk Support Specialists.Location: Fort Meade, MD. Job Description:We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting,...
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Help Desk Support Specialist
7 days ago
Maryland, United States RWD Consulting, LLC Full timeHelp Desk Support Specialist The candidate shall meet the applicable information assurance certification requirements at time of hire, including: (1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and (2) Appropriate operating system certification for...
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Help Desk Support Specialist
5 days ago
Maryland, United States RWD Consulting, LLC Full timeHelp Desk Support SpecialistThe candidate shall meet the applicable information assurance certification requirements at time of hire, including:(1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and(2) Appropriate operating system certification for...
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Customer Support Specialist 3
6 days ago
Maryland, United States CareerBuilder Full timeAthenix Cyber & SIGINT is seeking a Customer Support Specialist 3 who is willing to evening shift from 1500-2300 Sunday through Thursday. Job Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat Provide a high-level of customer service and...
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Data Center Manager with Security Clearance
Found in: Dice One Red US C2 - 1 week ago
bethesda maryland, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is currently seeking a Data Center Manager who will support a government contract located in Bethesda, MD. Responsibilities for The Data Center Manager: · Collaborate with stakeholders to define the processes and standards that govern data center activities. · Monitor activities to confirm compliance. · Track and report data center...
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Information Security Analyst, Senior
2 days ago
Maryland, United States American Systems Full timeJob Title / Level Information Security Analyst, Senior - Top Secret Clearance Clearance Required? Top Secret Location: Patuxent River, MD 20670 US (Primary) % Travel 0 - 10% Job Description We are looking for an Information Security Analyst with demonstrated experience planning, documenting, implementing, upgrading, and monitoring security measures for the...
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Network Engineer
Found in: Resume Library US A2 - 2 weeks ago
Annapolis Junction, Maryland, United States WOOD Consulting Services Full timeOverview: Network Engineer (Mid or Senior) (url removed) The selected candidate will be responsible for router/switch/firewall configuration and security management of an environment that includes networking equipment from several different manufacturers, as well as Windows/Linux servers, databases, VMware and security hardware & software. The...
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Information Security Analyst, Senior
7 days ago
Maryland, United States CareerBuilder Full timeYou will need to login before you can apply for a job. Information Security Analyst, Senior - Top Secret Clearance with We are looking for an Information Security Analyst with demonstrated experience planning, documenting, implementing, upgrading, and monitoring security measures for the protection of computer network systems and information. This job...
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Systems/Avionics Engineer with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
southern maryland, United States DCS Corporation Full timeSeasoned Mid-Level Engineer for hardware and software support to include acquisition support, Systems Engineering Technical Review (SETR), analysis & troubleshooting of PTRs on test bench residing in CSIL, support test planning, procedures and reports. Essential Job Functions: Determine and analyze systems, requirements, and functional allocations. Ensure...
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TS/SCI Cyber Watch Officer with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
fort meade maryland, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking a Cyber Watch Officerto support the DoD Joint Operations Center (DJOC) at Ft. Meade, MD.We are seeking individuals with the ability to leverage cyber threat intelligence and operational data to provide situational awareness of the operational environment. The team is looking for cross functional analysts and incident...
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IT Infrastructure Manager with Security Clearance
Found in: Dice One Red US C2 - 1 week ago
University of Maryland, United States Applied Research Lab for Intelligence and Security Full timeThe University of Maryland’s Applied Research Laboratory for Intelligence and Security (ARLIS) is seeking a dynamic and experienced Manager of IT Infrastructure Manager to lead and support our IT team dedicated to various research projects. This role involves overseeing the IT infrastructure and ensuring the alignment of technology services with the...
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System Engineer 2 with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
central maryland, United States RealmOne Full timeWe're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!...
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System Administrator 1
Found in: Dice One Red US C2 - 2 weeks ago
central maryland, United States RealmOne Full timeWe're searching for talented individuals who provide we're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing...
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System Administrator 1
Found in: Dice One Red US C2 - 2 weeks ago
central maryland, United States RealmOne Full timeWe're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!...
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Computer User Support Specialist
Found in: Resume Library US A2 - 5 days ago
Aberdeen Proving Ground, Maryland, United States Link Solutions, Inc. Full timeJob Description Link Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our team in Aberdeen Proving Ground, MD. Must be a US Citizen Non-remote (relocation incentive available) The Computer User Support Specialist will support the DEVCOM HQ CIO G6 Mission Support Center (MSC). This role provides above baseline/Tier 2...
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Sr. System Engineer 3 with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
central maryland, United States RealmOne Full timeWe're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!...
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Linux Engineer 2 with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
central maryland, United States RealmOne Full timeWe're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!...
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IT Network Engineer with Security Clearance
Found in: Dice One Red US C2 - 1 week ago
University of Maryland, United States Applied Research Lab for Intelligence and Security Full timeThe IT Network Engineer will have a deep understanding of information structuring, data management, and knowledge dissemination techniques. This role involves designing and implementing frameworks that facilitate efficient knowledge flow within the organization, ensuring that critical information is accessible and usable for decision-making and operational...
