Director, Technical Support Management
3 weeks ago
What you get to do in this role:
Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
Partner with other regional leaders to define and implement strategies to improve customer experience and grow and develop teams.
Own and bring to conclusion high-impact customer escalations by working with cross-teams.
Provide quarterly business updates to Senior Leadership.
Drive case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
Manage major operations outages and communications to customers.
Evaluate current processes, technology and organizational skills and drive improvements that will enhance customer and employee experience.
Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
Manage to the company’s and department’s vision, goals, mission and values.
Participate in weekend and vacation on-call rotation as required.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.”
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Senior Manager, Technical Support Management
3 weeks ago
Orlando, Florida, United States ServiceNow Full timeJob Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc. Responsible for People...
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Technical Support Engineer
2 weeks ago
Orlando, Florida, United States ServiceNow Full timeJob Description What you get to do in this role: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as...
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Technical Support Engineer
2 weeks ago
Orlando, Florida, United States ServiceNow Full timeJob Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing...
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Assistant Technical Director
2 weeks ago
Orlando, United States TopTalent Staffing Full timeJob DescriptionJob DescriptionAs an Assistant Technical Director, your responsibilities may include:Bachelor's Degree required. PRIOR EXPERIENCE REQUIRED AS WELL.1. **Assisting the Technical Director**: Collaborating closely with the Technical Director in overseeing technical operations within the organization.2. **Maintenance Supervision**: Directing...
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Senior Technical Support Engineer
3 weeks ago
Orlando, Florida, United States ServiceNow Full timeJob Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....
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Technical Support Service Management
2 weeks ago
Orlando, United States Cypress HCM Full timeJob DescriptionJob DescriptionTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise...
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Assistant Community Director
3 weeks ago
Orlando, Florida, United States FPI Management, Inc. Full timeJob Description The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s),...
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Technical Support Specialist
2 weeks ago
Orlando, United States Cypress HCM Full timeTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise within the technical support...
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Technical Support Specialist
2 weeks ago
Orlando, United States Cypress HCM Full timeTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise within the technical support...
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Technical Support Specialist
23 hours ago
Orlando, United States Cypress HCM Full timeTechnical Support Engineer – Service Management Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging...
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Technical Support Specialist
2 weeks ago
Orlando, United States Cypress HCM Full timeTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise within the technical support...
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Technical Support Engineer
23 hours ago
Orlando, United States Collabera Full timeJob Title: Technical Support Engineer Location: Orlando, FL Pay Range: $30/hr. - $35/hr. Responsibilities: The Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is...
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Technical Support Engineer
2 weeks ago
Orlando, United States Russell Tobin Full timePosition: Technical Support EngineerLocation: RemoteContract: 1 Year (Extension Likely)Pay Rate: $30-$35/HR (DOE)Duties/ Responsibilities: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our team's platform. This role combines business and technical expertise with excellent communication and...
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Technical Support Engineer
2 days ago
Orlando, United States Collabera Full timePosition: Technical Support Engineer - Performance Location: Orlando, FL (Hybrid Role) Duration: 12 months (Possible extension/conversion) Overview: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the organization's Technical Support team focusing on Performance and instance...
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Technical Support Engineer
5 days ago
Orlando, United States Collabera Full timeTop Technology Client looking for Technical Support Engineer in Orlando, FL Position: Technical Support Engineer Location: Orlando, FL (Hybrid Role) Duration: 12+ months (Contract to Hire) Pay Range: $30-35/hr Key Responsibilities: Will be responsible for managing and resolving challenging issues for partners and customers. Manage and...
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Technical Support Engineer
24 hours ago
Orlando, United States Collabera Full timeTop Technology Client looking for Technical Support Engineer in Orlando, FL Position: Technical Support Engineer Location: Orlando, FL 32826 (Hybrid Role) Duration: 12+ months (Contract to Hire) Pay Range: $30-35/hr Key Responsibilities: Will be responsible for managing and resolving challenging issues for partners and customers. Manage...
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Technical Support Engineer
2 weeks ago
Orlando, United States Collabera Full timeJob DescriptionJob DescriptionWe are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. You will be a Subject Matter Expert for multiple applications and mentor other team members.In this role you will debug...
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Technical Support Analyst
3 weeks ago
Florida, United States Atechstar Full timeJob DescriptionResponsibilities Experience developing documentation for systems. Excellent Communication Skills for Interaction with all Stakeholders. Knowledge of SAP Procurement Modules. Present training programs for District and school-based user groups. Maintain documentation logs and records applicable to the assigned functional area.Key Skills Ability...
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Technical Support Engineer
6 days ago
Orlando, United States Zillion Technologies, Inc. Full timeUSC or GC ONLY/ No third party vendorsOpen for only W2- USC or GCJob Title : Technical Support EngineerLocations:. Orlando, FL (Onsite)Job Description:Java, JavaScript MUST-HAVESQL experience is a MUSTMust-have excellent communication skillsMust have customer support experienceWeb development background - PLUSSkills: Demonstrated fluid ability to...
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Technical Support Engineer
6 days ago
Orlando, United States Zillion Technologies, Inc. Full timeUSC or GC ONLY/ No third party vendorsOpen for only W2- USC or GCJob Title : Technical Support EngineerLocations:. Orlando, FL (Onsite)Job Description:Java, JavaScript MUST-HAVESQL experience is a MUSTMust-have excellent communication skillsMust have customer support experienceWeb development background - PLUSSkills: Demonstrated fluid ability to...