Technical Support Engineer
4 weeks ago
USC or GC ONLY/ No third party vendors
Open for only W2- USC or GC
Job Title : Technical Support Engineer
Locations:. Orlando, FL (Onsite)
Job Description:
- Java, JavaScript MUST-HAVE
- SQL experience is a MUST
- Must-have excellent communication skills
- Must have customer support experience
- Web development background - PLUS
Skills:
- Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
- In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
- Working knowledge of the components in a web applications stack.
- Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
- Experience with SQL based database systems.
- Experience in several development projects coding in Java or troubleshooting large applications built on Java.
- Hands-on experience in one (or more) scripting languages:
- JavaScript preferred.
- Proven ability to maintain focus and work effectively with uncompromising attention to detail.
- Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
- Excellent time management skills and must be able to work independently to provide workable solutions.
- Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
- Ability to work with other teams to resolve cases.
- Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
- Identify and help resolve trends with application issues and knowledge gaps within the organization
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