Account Manager
2 weeks ago
Technomic is in search of a dynamic and qualified Account Manager to join our team. We provide the opportunity to oversee a diverse portfolio of clients across Technomic’s offerings. Account Managers play a crucial role in ensuring high retention rates by demonstrating the value of our programs to meet clients' business needs. They serve as the primary drivers of our customers’ success.
Position Responsibilities:
We are seeking a talented and experienced Account Manager who is self-motivated and has a proven track record in driving client engagement and maintaining high renewal rates. In this role, you will oversee a portfolio of clients across Technomic’s products and services, which are accessible through our Ignite research platform (our leading SaaS platform for the foodservice industry).
The ideal candidate will have a track record of:Relationship management
Customer success management
Providing trainings and presentations
Collaborating internally
Managing contract negotiations for renewals with existing clients
Candidates must be extremely comfortable with:Training
Presenting
Contract negotiations
Multi-tasking
Limited travel to clients will be required.
Responsibilities:
Manage client relationships with assigned accounts
Provide excellent client service and communication
Actively work to achieve high levels of retention through our renewal cycle, including:Ongoing engagement with clients to our Ignite platform
Managing and conducting business reviews
Contract management
Trainings
To be successful in this role, you must:
Partner and communicate effectively with internal departments as well as clients
Ensure appropriate and timely responses
Ensure on-time completion of projects
Maintain accurate and timely reporting
Manage many moving pieces efficiently
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