Technical Support Tech I

5 days ago

Russells Point, United States Intelliswift - An LTTS Company Full time

Job title: Tech Line SpecialistLocation: Primary Work Location – Russell Point, OHDuration: 12 months contract with possibility of extensionKEY RESPONSIBILITES/REQUIREMENTS:Daily Tasks Performed:• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems• Interaction with plant floor users and clients (in order to understand production line processes and customers)• Support projects such as technology upgrades\implementations of Tier 1 computer systems• Review, understand and react to various monitoring systems for Tier 1 computer systemsWhat will this person be working on• IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures• External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company.Position Success Criteria (Desired) - 'WANTS'Education: Completed post-secondary education in Computer Science or equivalent related experience• Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking• Experience using MS-Office, and problem ticketing applications• Experience executing processes on an AIX/UNIX environment• Experience managing 2nd level support calls (Level 1)• Experience managing 3rd level support calls (Level 2)• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems• Ability to follow and document processes § Ability to adapt/learn in a changing environment• Experience with general IT processes and development methodologies• Solid analysis, proven problem solving and decision-making skills• Good time management and prioritization skills• Strong communication skills both verbal and written

  • Technical Support Tech I

    4 days ago

    Russells Point, United States Intelliswift - An LTTS Company Full time

    Job title: Tech Line SpecialistLocation: Primary Work Location – Russell Point, OHDuration: 12 months contract with possibility of extensionKEY RESPONSIBILITES/REQUIREMENTS:Daily Tasks Performed:• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems• Interaction with plant floor users and clients (in...

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