Technical Support Tech I

3 days ago

Russells Point, Ohio, United States Intelliswift - An LTTS Company Full time $40,000 - $80,000 per year

Job title: Tech Line Specialist

Location: Primary Work Location – Russell Point, OH

Duration: 12 months contract with possibility of extension

KEY RESPONSIBILITES/REQUIREMENTS:

Daily Tasks Performed:


• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems


• Interaction with plant floor users and clients (in order to understand production line processes and customers)


• Support projects such as technology upgrades\implementations of Tier 1 computer systems


• Review, understand and react to various monitoring systems for Tier 1 computer systems

What will this person be working on


• IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures


• External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company.

Position Success Criteria (Desired) - 'WANTS'

Education: Completed post-secondary education in Computer Science or equivalent related experience


• Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking


• Experience using MS-Office, and problem ticketing applications


• Experience executing processes on an AIX/UNIX environment


• Experience managing 2nd level support calls (Level 1)


• Experience managing 3rd level support calls (Level 2)


• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices


• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems


• Ability to follow and document processes § Ability to adapt/learn in a changing environment


• Experience with general IT processes and development methodologies


• Solid analysis, proven problem solving and decision-making skills


• Good time management and prioritization skills


• Strong communication skills both verbal and written

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