Customer Service Representative

1 week ago

Brooklyn, New York, United States Kingbridge Cleaners and Tailors Full time

We are seeking an enthusiastic and dedicated individual to join our team at a busy dry cleaning and tailoring boutique. The ideal candidate will have a strong attention to detail, excellent punctuality, and a great personality. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, this position is for you

Key Responsibilities:

Greet customers warmly and professionally upon arrival.

Process customer orders accurately for dry cleaning and tailoring services.

Maintain clear communication with customers regarding their orders, including pick-up and delivery times.

Handle customer inquiries and resolve any concerns or complaints with a positive attitude.

Accurately input customer and order details into the computer system with great speed and precision.

Assist with tracking inventory and managing order deadlines.

Ensure a clean, welcoming, and organized boutique environment.

Coordinate with tailoring staff to ensure orders are completed on time and meet customer expectations.

Required Skills

Strong attention to detail with an ability to spot errors or issues in customer orders.

Excellent organizational and time management skills to ensure punctuality.

Friendly, approachable personality with strong interpersonal communication skills.

Proficient computer skills with fast and accurate data entry.

Ability to work in a fast-paced environment and multi-task effectively.

Previous customer service experience, preferably in a retail or service-oriented setting.

A professional appearance and demeanor.

Flexibility to work weekends and evenings

Bilingual preferred English/ Spanish

Qualifications

  • Proven experience in customer support or client services is preferred.
  • Strong phone etiquette and communication skills are essential.
  • Ability to communicate effectively in English; multilingual or bilingual capabilities are a plus.
  • Proficient in analyzing customer needs and providing appropriate solutions.
  • Experience with cash handling is advantageous.
  • Comprehension of computer navigation
  • A positive attitude and ability to work well under pressure in a fast-paced environment.
  • Strong organizational skills and attention to detail.

Join us in delivering exceptional service that makes a difference

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 40 per week

Benefits:

  • On-the-job training
  • Paid time off

Work Location: In person

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