Part-Time Customer Service Representative

About Restore Hyper Wellness
Restore Hyper Wellness ("Restore") is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.

With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.

Pay: $18-20/hr + monthly performance-based bonus potential

Status: Part-Time

Schedule: 12 shifts per months, weekend availability required

Position Summary
With Restore's continued growth and success, we are excited to hire a Full-TimeHyper Wellness Representative to be a part of our team in our Upper East Side 69th St (Manhattan, NYC) studio. We are looking for positive, energetic individuals with a passion for wellness and helping people As a Hyper Wellness Representative, you will greet and welcome potential and existing clients to the studio, help clients determine the next steps in their wellness journey, promote membership sales, and help administer some of the services we have to offer. Additionally, you will perform other administrative and hands-on duties to help the General Manager manage the day-to-day operations of your studio, and assist with retention and ensuring current members are receiving the highest level of customer service.

What our Hyper Wellness Representatives love about working for Restore:

• Free and discounted services
• Monthly bonus potential
• Comprehensive benefits
• Paid standard holidays

Responsibilities

• Conduct studio tours and deliver an exceptional and versatile sales and service experience to all members and guests
• Educate clients on Restore services, including medical benefits, precautions, and at-home care
• Meet and exceed all key performance sales indicators for the studio, including membership sales/renewals, and retail sales
• Onboard new clients–-this involves completion of medical waivers and creating guest profiles in POS system
• Field incoming calls to schedule appointments and answer general questions
• Assist in outgoing calls to clients for notification of promotions and events
• Assist in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
• Ensure a safe and clean studio environment for members and guest
• Promote enthusiasm for health/wellness and the Restore brand

Requirements

• 1+ years of customer service experience in a similar role
• 1+ years of sales experience preferred
• Excellent customer service skills
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Intermediate computer skills
• Demonstrate initiative and ability to work independently

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• PTO
• Free and discounted services
• 401k retirement plan with vested employer match
• Career advancement opportunities