Customer Service Representative

2 weeks ago

Brooklyn, New York, United States 22nd Century Technologies Inc. Full time

Job Title: Customer Service Representative(Housing Choice Voucher)

Duration: 12+ months

Mode: Onsite

Location: Richmond, VA 23220

Job Description:

This important role will support the Housing Choice Voucher Program by handling customer interaction. The candidate will respond to phone calls and email requests on a daily basis, maintain customer service records, resolve customer complaints, provide resources to customers, provide the appropriate service and information or referring clients to another department, and always adhering to the company's policies and procedures when assisting customers.

Virginia Housing is one of the nation's premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

To be successful in this role, you must possess
:

  • Excellent customer service skills
  • Providing the appropriate service and information or referring clients to another department
  • Clear communication skills and a strong command of the English language
  • Strong attention to detail
  • Ability to work well in a team
  • Multitasking skills and good organizational abilities
  • Ability to work calmly under high-stress situations
  • Computer literacy
  • Experience working in a customer service environment is required

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