Customer Service Representative

1 week ago

Brooklyn, New York, United States Williamsburg Veterinary Clinic Full time $40,000 - $70,000 per year

Be the first smile they see. The voice they trust. The heart of our front desk.
At
Williamsburg Veterinary Clinic
, we're more than just a veterinary clinic - we're a team that leads with compassion, connection, and care. We're looking for a
Full-Time
or
Part-Time
Customer Service Representative
to join us and bring warmth, efficiency, and energy to our front desk.

Why You'll Love Us

  • Family & Team First - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
  • Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
  • Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What You'll Be Doing

  • Greeting clients with warmth and professionalism, in person and on the phone.
  • Scheduling appointments and managing daily workflow.
  • Answering questions and providing clear, compassionate client education.
  • Maintaining accurate records and updating patient files.
  • Supporting the veterinary team with communication and coordination.
  • Processing payments and checking clients in and out.
  • Helping to ensure a calm, organized, and welcoming lobby experience.

You are...

  • A people person who loves to create great experiences from the first phone call to the final tail wag.
  • Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
  • A master multitasker who stays cool and kind even during the busiest times.
  • Tech-savvy and confident navigating digital systems and patient charts.
  • Calm, clear, and compassionate, especially when pet parents are stressed.
  • Eager to grow your skills in a hospital that values professional development and team culture.

What's in it for you?

  • Competitive pay, based on experience
  • Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
  • Generous CE allowance + paid CE time
  • Uniform allowance
  • Pet care discounts for your personal pets
  • PTO, floating holidays, parental leave, and military leave
  • A robust Employee Assistance Program (from finances to wellness and everything in between)
  • Access to Encore Vet Group's library of training, CE, and career development resources
  • A 401(k) with up to 5% company match.

Want to work somewhere you can grow, belong, and be part of something special? Apply today
Check us out:
Williamsburg Veterinary Clinic
is proud to be partnered by Encore Vet Group - see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.
We are dedicated to a great culture, strong leadership, and high-quality medicine.
Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —
caring for animals while advancing your career.

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