Supervisor, Field Operations- Service

Company Overview
We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Summary
Spire is seeking a Supervisor, Field Operations to work in St. Louis, MO. This position will be responsible for assisting the Administrators of Field Operations in overseeing and coordinating various field operations work including construction, maintenance, pipeline, service, operational training when required, and assisting the management administration of company policy, procedures, and coordinating the daily operation of the Region.

*Duties and Responsibilities*

• Schedule and coordinate shared equipment and resources
• Coordinate and oversee the implementation of plans to attain departmental goals
• Review jobs, including checking blueprints, visiting work sites, prioritizing jobs, and ensuring that the necessary material and equipment are available to complete the job
• Meet contractors and municipalities, including attending meetings or job sites, going over utility conflicts/changes in contractor plans, and scheduling start dates
• Coordinate activities with other departments or other operations supervisors to ensure that work is completed in the most efficient manner possible
• Assist the Service Administrator in the preparation and implementation of the department's business plan for the current and upcoming fiscal years
• Prepare and coordinate all safety activities for the region.
• Review and complete various types of paperwork, such as absence reports, safety reports, service tickets, weekly manpower reports, etc.
• Monitor crew performance to ensure job performance levels are in line with business unit objectives
• Schedule all training (OQ, Fire, Hearing, Halt, Respirator, etc.) for employees
• Observe and evaluate new employees
• Ensure employee timesheets, expense reports, and other routine submissions are completed in a timely and accurate manner.
• Oversee the implementation of plans to ensure the health and safety of all employees in the region
• Visit crews and technicians to check on the progress of jobs and that all safety standards are being followed
• Assist in the management of employee issues, including assisting in the grievance procedure, filling temporary and permanent job vacancies, and disciplining employees
• All other duties as assigned.

*Essential Characteristics*
Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others.

Ability to make difficult decisions and communicate those decisions to others.

Sets challenging and productive goals for the team and holds others accountable for actions.

Ability to provide resources and support.

Ability to use checkpoints and processes to measure results.

Ability to provide and communicate clear performance objectives.

Ability to set challenging and productive goals and delegate effectively.

Ability to lead by example, define roles/responsibilities, motivate and set strategy.

All other duties as assigned.

*Supervisory Responsibilities*

• Responsible for direct management of up to 20 union employees in the Service department
• Support and develop their team in order to improve their level of operational and customer service skills to ensure the safe operation of the distribution system and to continually improve the level of customer service that we provide.
• Responsible for continually motivating the members of the team to improve the level of safety awareness to achieve success with all the business unit and corporate safety goals and initiatives.
• Ability to lead by example in support of the Company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skill and perspective.
• Ability to work under pressure and meet tight deadlines.
• Ability to adapt in a fast-moving and changing culture
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.
• Ability to work independently and manage time effectively in order to meet individual goals and deadlines.
• Ability to work as part of a team and display a positive attitude for this dynamic environment.

*Required Education (certifications, licenses)*

• High school diploma/GED

Required Knowledge, Skill And Abilities

• 2 years of field experience in the Service department preferred.
• People leadership experience preferred
• Experience in Click and Maximo preferred
• Knowledge of the policies, procedures, standards and OQ requirements.
• Knowledge of human resources, collective bargaining agreement and personnel procedures.
• Valid Missouri Class E License required or the issuing state's equivalent and the ability to drive safely and accident free.
• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others.
• Ability to make difficult decisions and communicate those decisions to others.
• Sets challenging and productive goals for the team and holds others accountable for actions.
• Ability to provide resources and support.
• Ability to use checkpoints and processes to measure results.
• Ability to provide and communicate clear performance objectives.
• Ability to set challenging and productive goals and delegate effectively.
• Ability to lead by example, define roles/responsibilities, motivate and set strategy.
• All other duties as assigned.

*Physical demands, environment and schedule*

• A mix of normal office conditions, outdoors exposed to all weather conditions, in construction areas with uneven surfaces and in areas exposed to loud audible noises

*Posting Requirements*

• We accept online applications through our career site at

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.