Parts & Service Field Operations Manager - Kansas City/St. Louis

Mopar is seeking a strategic and experienced
Field Operations Manager
to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader—ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.

Key Responsibilities

• Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight
• Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives
• Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed
• Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives
• Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability
• Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success
• Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets
• Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment

Basic Qualifications

• Bachelor's degree in Business, Automotive Management, or related field
• 7+ years of experience in field operations, dealership management, or automotive leadership roles
• Proven experience managing teams and driving performance across multiple locations
• Strong leadership, coaching, and interpersonal skills
• Frequent travel frequently across the region
• Proficiency in performance analytics, reporting tools, and strategic planning

Preferred Qualifications

• Deep understanding of Mopar products, programs, and dealer operations
• Experience leading cross-functional initiatives and change management
• Strong presentation and communication skills for executive-level reporting

Our Benefits — Designed With You In Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don't contribute

Income Protection & Insurance Options
Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program
Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more
When you join us, you're not just building a career — you're joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran