Junior Account Manager

5 days ago

Seattle, Washington, United States Copia Resources WA, Inc. Full time $60,000 - $90,000 per year

Job Overview

  • Copia Resources WA, Inc. is seeking a proactive and detail-oriented Junior Account Manager to join our Washington team. This position plays a critical role in supporting client relationships, resolving service issues, and contributing to internal sales and operational workflows.
  • The ideal candidate is an organized self-starter with excellent communication skills, strong follow-through, and a commitment to delivering top-tier service. This is a high-visibility, hands-on role with opportunities for growth into senior account management positions.
  • Work Schedule: 7:00 AM to 4:00 PM, Monday through Friday. This position will initially be remote. Once a dedicated office is established in the Greater Seattle Metropolitan Area, you will be expected to transition to 100% in-person work.

Key Responsibilities

  • Maintain and grow relationships with existing clients, ensuring satisfaction and identifying upsell opportunities
  • Respond promptly and professionally to customer inquiries via phone and email
  • Build and maintain strong relationships with existing clients, ensuring satisfaction and service consistency
  • Proactively identify and communicate upsell opportunities within assigned accounts
  • Conduct occasional site visits and inspections to address service concerns or strengthen client rapport
  • Coordinate with internal teams, field employees, and third-party haulers to resolve service issues (e.g., bin placement, missed pickups, schedule changes)
  • Collaborate with BPO partners and internal departments to streamline service delivery and client communication
  • Support client onboarding by organizing logistics and ensuring a smooth launch
  • Assist Account Managers with service proposals, pricing coordination, and contract preparation
  • Work closely with the sales team to gather data, prepare client recommendations, and identify opportunities for new business
  • Complete assigned administrative tasks and special projects with accuracy and efficiency
  • Flexibly support other regions or accounts as needed

Qualifications

  • Minimum of 2+ years of high-impact client relationship management in an office setting or inside sales, with a proven track record of achieving and exceeding revenue targets
  • Exceptional proficiency with technology, particularly a deep understanding of Mac computers, and the ability to work efficiently with software like Word, Excel, and MS Office
  • Exceptional verbal and written communication skills, as well as an aptitude for delivering impactful presentations to clients
  • An unwavering commitment to detail and organizational excellence
  • A proactive, fast-paced, and results-oriented mindset that drives continual improvement
  • Must commit to working from 7:00 AM to 4:00 PM and must be available for work on select major holidays
  • Proven ability to excel under pressure, meeting tight deadlines across multiple projects
  • A willingness and capacity to travel as necessary
  • Associates degree required; Bachelor's degree preferred
  • Ability to read, write, and speak Spanish preferred

Job Type: Full-time

Pay: $ $28.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • This position will initially be remote. Once a dedicated office is established in the Greater Seattle Metropolitan Area, you will be expected to transition to in-person work (estimated 1/2026). Are you comfortable with this?

Experience:

  • relationship management in an office setting: 2 years (Required)

Language:

  • Spanish (Preferred)

Ability to Commute:

  • Seattle, WA Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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