Concierge Care Coordinator

Venture Forthe is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life.

Make an impact. Elevate the client experience. Lead our new concierge service line

We are currently seeking a Concierge Care Coordinator in our Niagara Falls, NY area to support day-to-day scheduling needs while launching and managing our new Concierge Private-Pay Personal Care Aide Program. This role blends coordination, client experience, and service-line development, perfect for someone who loves organization, problem-solving, and delivering exceptional care.

What You'll Do

• Manage complex daily scheduling to ensure seamless continuity of care
• Provide high-touch support for private-pay concierge clients, similar to case management
• Coordinate appointments, transportation, and community linkages
• Build workflows and help develop the agency's new concierge service line
• Support recruiting and onboarding of Concierge PCAs
• Ensure a premium, personalized client experience
• Serve as a central point of contact for clients, caregivers, and community partners

Light work: exerts up to 20 lbs occasionally; primarily sedentary with substantial computer- and phone-based tasks.

Hours: Monday-Friday, 9:00am-5:30pm

Location: Office

Why This Role Matters

You'll be at the forefront of shaping a growing service line—supporting clients who need a higher level of responsiveness, personalization, and coordination across the care continuum.

We offer a full benefits package including health insurance with employer contribution) vision insurance, dental insurance, short term disability supplement, critical illness, FSA/DCA, Health Saving Account, Employer Assistance Program , hospital indemnity, Employee Discount Programs PTO, 401k w/ match, and more, plus room for growth and advancement

Venture Forthe Inc. is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. Venture Forthe, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Requirements

• High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Social Work, Human Services, Nursing, or a related field preferred.
• Prior case management, care coordination, or social services experience strongly preferred, particularly in home care, private-pay, managed care, or community-based settings.
• Experience with NYS home care regulations and LHCSA operations preferred.
• Experience in customer service, hospitality coordination, or premium service roles strongly preferred.
• Skilled in conflict resolution, scheduling systems, care coordination, and high-pressure decision-making.
• Strong communication, professionalism, discretion, and client-service orientation.
• Proficiency with Google Workspace, scheduling platforms (e.g., AlayaCare), and cloud-based documentation systems.
• Ability to support cross-functional teams and collaborate with clinical, HR, operations, and leadership groups.

Customer Service Skills

• Demonstrates professionalism, accountability, and strong interpersonal skills.
• Welcomes constructive feedback and actively supports collaboration.
• Comfortable with independent decision-making, conflict resolution, and high-volume multitasking.

Specialized Skills and Technical Competencies

• Proficient in Google Workspace and cloud-based documentation systems.
• Experienced with scheduling platforms (e.g., AlayaCare).
• Familiarity with case management principles, care coordination models, and community resource navigation.
• Knowledgeable in home care compliance standards, EVV, and LHCSA operations.