Care Coordinator

7 days ago

Niagara Falls, New York, United States Health System Services Full time $48,000 - $96,000 per year

Are you E.P.I.C?

At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team We're hiring Care Coordinators for the following departments:

  • Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
  • Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you'll thrive here.
  • CPAP Services – If you're passionate about helping clients achieve their best sleep, we need you
  • Outpatient Services – If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.

Each position plays a vital role in delivering top-notch care and customer service

What You'll Do

  • Provide Excellent Service: Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.
  • Educate Clients: Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.
  • Coordinate and Collaborate: Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.
  • Manage Documentation: Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.
  • Ensure Compliance: Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

What You Bring

  • Communication & Empathy: Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.
  • Team-Oriented Mindset: Willingness to collaborate across departments and support shared goals.
  • Adaptability & Drive: Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.
  • Attention to Detail: Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.
  • Minimum Education: High School Diploma or GED required. Associate or Bachelor's degree preferred

What You Get - Benefits That Go Beyond the Basics

  • Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
  • Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
  • Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
  • Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disabilityand Free Confidential Employee Assistance Program
  • Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
  • Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

  • $ $24.00 per hour, depending on experience

Location

  • Wheatfield, NY

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