Front Desk Agent

2 days ago


Albuquerque, New Mexico, United States Sun Capital Hotels Full time

We are seeking a part time Hyatt Place Albuquerque Uptown. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.

Duties:

  • Greet guests in a friendly and professional manner

  • Check guests in and out of the hotel

  • Answer phone calls and direct inquiries to the appropriate department

  • Assist guests with inquiries and provide information about hotel services and amenities

  • Handle guest requests promptly and efficiently

  • Process reservations and cancellations accurately

  • Maintain a tidy and organized front desk area

Requirements:

  • Previous experience in guest services, guest relations, or customer service preferred

  • Excellent phone etiquette and communication skills

  • Bilingual or multilingual abilities are a plus

  • Knowledge of hotel or hospitality management is advantageous

  • Ability to work in a fast-paced environment while maintaining a positive attitude

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests

Job Type: Part-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person


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