Front Desk Agent

3 days ago

Albuquerque, New Mexico, United States Total Management Systems Full time

As a Front Desk Agent, you'll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. The Element by Westin in Uptown Albuquerque, is adding to the front desk team

You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures.

Key Responsibilities:
 
• Greet guests warmly and manage check-in/out process
 
• Answer phone/email inquiries and assist with reservations
 
• Handle guest requests, issues, and room assignments
 
• Post charges, process payments, and close shift accurately
 
• Coordinate with housekeeping and maintenance teams
 
• Maintain a tidy, welcoming front desk environment

Must-Haves:
 
• Ability to stand for full shifts
 
• Strong attention to detail and accuracy
 
• Excellent communication and customer service skills
 
• Proficient with basic computer systems
 
• Flexible schedule availability (including nights/weekends)

Nice-to-Haves:
 
• Hotel front desk experience
 
• Familiarity with Hilton, Marriott, or similar PMS systems
 
• Bilingual (English/Spanish)

What We Offer:
 
• Competitive hourly pay
 
• Health & dental benefits (if eligible)
 
• Hotel discounts & advancement opportunities

Apply Now
 Be the first impression guests remember—join our team today

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