Sr. Director, RaIS Strategy and Business Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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The Strategy & Business Operations team supports the Risk and Identity Solutions (RaIS) team within the Value-Added Services (VAS) division of Visa.

VAS and RaIS are recently-formed organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RaIS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning). 

This role will play a key role in setting and maintaining the strategy for the RaIS business, with a particular focus on commercial levers and striving for a One Visa approach.

The team partners with the RaIS leadership team to drive the overall business strategy for RaIS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RaIS Strategy and Business Optimization, who reports to the SVP Global Head of RaIS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services.

Essential Functions

• Construct and maintain a coherent view of market opportunity by customer segment and region, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats.

• Create an overall forward-looking RaIS strategy and narrative based themes, trends, and emerging customer needs developed via close collaboration with RaIS leadership, the RaIS Product Strategy Lead, global and regional product, marketing and sales/relationship teams, and Risk.  

• Lead projects or major workstreams related to long-range strategy development and assessment of significant organic and inorganic opportunities to evaluate and identify growth levers in collaboration with RaIS Leadership, RaIS Business Strategy Lead, global and regional Partnerships, Corporate Development, and Strategy teams.

• Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations.

• Coordinate and align business strategy with other VAS businesses including Acceptance, Issuing, Open Banking, and VCA

• Ensure RaIS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams.

• Oversee and maintain competitive intelligence work.

• Support integration of acquisitions/partnerships as needed.

• Perform ad-hoc analysis as needed by RaIS leadership.

• Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes.

• Oversee strategy analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed.

• Provide continuous coaching and training to teammates.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

Business Acumen

• Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues.
• Experience working in a fast-paced and evolving global matrix organization.
• Problem Solving
• Structured thinker with robust decision-making and deep analytical skills.
• Keen eye for detail with the ability to support recommendations grounded on data and facts.

Relationship Building

• Ability to engage, influence, and inspire teammates.
• Ability to build relationships at senior levels and navigate complex structures.

Communications

• Strong oral and written communication skills.
• Ability to craft compelling communications in short time frames with editorial prowess.
• Advanced visual design skills that enable simple, elegant storytelling to internal and external audiences.

Execution

• Excellent project management and program management skills and experience in leading cross-functional projects.
• Able to adjust to multiple tasks / demands and shifting priorities under time constraints.
• A hands-on approach to all activities with an unwavering passion for excellence that is contagious.

Product Development

• Business understanding of product lifecycle approaches, modern data science approaches, and approaches to manage a product portfolio strategy.

Domain Knowledge

• Deep understanding of current fraud and identity risks and industry pain points for our customers.
• Understanding of fraud and identity solutions in market and market dynamics.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $185,000 to $268,350 USD per year. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.