Dental Office Front Office Manager

1 week ago

Hollywood, Florida, United States Westside orthodontics and family dentistry Full time $50,000 - $80,000 per year

Westside Orthodontics and Family Dentistry is a fast-paced, multi-specialty dental office committed to providing high-quality care in a welcoming and efficient environment. With a team of specialists across various dental disciplines, we serve a diverse community, and we're looking for a Bilingual Front Office Manager to help us continue delivering exceptional service. If you thrive in a dynamic environment and have a passion for patient care and leadership, we want to hear from you

Key Responsibilities:

  • Supervise and lead a team of front desk staff to ensure smooth operations and an exceptional patient experience.
  • Coordinate scheduling for multiple dental specialties (e.g., general dentistry, orthodontics, oral surgery), ensuring efficient appointment flow in a busy, high-volume environment.
  • Handle patient inquiries, appointment confirmations, and rescheduling in both English and Spanish.
  • Oversee patient check-in/check-out, ensuring accuracy and professionalism in all interactions.
  • Manage patient billing
  • Provide excellent customer service by addressing patient concerns and ensuring a seamless experience.
  • Assist with maintaining patient records, ensuring compliance with HIPAA regulations and confidentiality.
  • Ensure front desk operations are well-organized and efficient, coordinating with dental providers and other team members to keep the schedule running smoothly.
  • Manage collections and follow up on outstanding patient balances.

Qualifications:

  • Bilingual in English and Spanish is required (both written and verbal).
  • Minimum 2-3 years of experience in a dental office setting, with at least 1 year in a supervisory role.
  • Experience in a multi-specialty dental office or high-volume practice is highly preferred.
  • Strong knowledge of dental office systems, insurance verification, and billing processes.
  • Proficiency in dental software (experience with Dolphin Management preferred)
  • Excellent leadership, communication, and organizational skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Detail-oriented, with the ability to handle multiple responsibilities simultaneously.
  • Strong customer service orientation, with a friendly, empathetic, and professional demeanor.
  • Knowledge of HIPAA regulations and patient confidentiality.

What We Offer:

  • Competitive salary based on experience.
  • Paid time off and holidays.
  • Opportunities for professional growth and continuing education.
  • A collaborative and supportive team environment in a dynamic, multi-specialty practice.
  • Health Insurance
  • 401K and 401K matching

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program

Work Location: In person

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