Account Manager

The Account Manager position requires being in the office full-time.
How you contribute to our success:

• Manage and maintain existing customers

• Build and maintain strong relationships based on personalized customer service, enhanced with customer visits (as needed)

• Gain a thorough understanding of customer needs and expectations. Clearly communicate these insights within the Support Team and to all relevant departments to ensure organizational alignment
• Anticipate customer issues based on knowledge of the customer, any internal issues (machine downtime, delivery delay, rejects, etc.), and proactively handle the issue promptly and professionally
• Develop a strategy for meeting customer requirements and maintaining balanced inventory levels
• Analyze customer forecast, collaborate with the Support Team, Outside Sales, and Purchasing to provide final direction aligning raw material purchases to meet vendor leadtime and fulfill customer demand
• Initiate next-level expedited efforts with Production Planner / Manager when Inside Sales cannot meet customer delivery dates. Prioritize orders with manufacturing facilities as needed
• Act as a liaison between the customer and Accounts Receivable (A/R) to assist with collection issues. Work with A/R to develop and implement strategies to control shipments to customers experiencing payment issues. Escalate to Outside Sales if necessary
• Act on behalf of Outside Sales to carry out sales agreements and resolve issues within scope. Escalate strategic unresolved issues to Outside Sales with documented resolution steps

• Ensure accurate documentation, tracking, and follow-through on all execution activities across Operations, Sales, Purchasing, and the broader supply chain

• Align with corporate goals and cultural tenets and be accountable for proactive performance

• Drive alignment between Operations, Sales, and Purchasing to ensure cohesive execution and shared accountability

• Monitor and report on customer account metrics including usage, scorecards, satisfaction scores, and renewal rating
• Facilitate Supply Chain Review (SCR) sessions monthly (or as needed) with the Support Team and externally
• Oversee forecast and inventory review meetings. Accountable for forecasting and coordination with Support Team and Outside Sales to improve forecast accuracy
• Lead weekly Inventory Management Report (IMR) / Material Requirements Planning (MRP) review for all accounts for inventory target management
• Conduct customer margin reviews
• Manage Days on Hand (DOH) Inventory and meet Key Performance Indicator targets
• Manage/clean up aged invoices
• Monitor daily sales report to ensure correct pricing is applied and profit targets are met
• Work with Buyers to analyze customer inventory position and develop strategies to ensure adequate inventory is in the supply chain to meet the customers' requirements while meeting established inventory goals

• Review, investigate, and resolve any pricing discrepancies, margin erosion, and usage fluctuations

• Onboard new customers/programs

• Drive the successful implementation of new business to meet internal requirements and ensure customer satisfaction during start-up

• Manage phase-ins/phase-outs

• Engage and collaborate daily with your Support Team's Inside Sales Representatives and Buyers to align priorities, share updates, and drive execution

• Collaborate with your Support Team Manager on team building, teammate development, engagement, and team goals
• Collaborate with General Managers of Business Planning to optimize inventory levels and ROWC, ensuring alignment with corporate goals
• Develop agenda output documents to support productive customer meetings and drive growth
• Serves as a back-up for Inside Sales Representatives and Buyers on your Support Team.
• Work in the office and interact face-to-face with members of your Support Team to further collaboration and promote learning, training, development, growth, and productivity within the Team
• Other duties as assigned

What you need to be successful:

• Prefer a Bachelor's degree in a related field and at least 3 years of experience in sales, purchasing, or customer service in manufacturing. Formal education may be substituted with experience and training when competency in the position is demonstrated.
• Strong leadership and coordination skills with the ability to drive team execution without direct management authority
• Ability to think strategically and align activities with Company's goals
• Ability to engage and lead a team with positivity and cultural alignment
• Proactive with strong conflict resolution and problem-solving skills
• Thorough general knowledge and understanding of customer service and inventory management
• Demonstrated ability to work effectively with all levels of management and teammates
• Meeting leadership skills (e.g., agenda, time management, assignable action items, etc.)
• Ability to effectively communicate, navigate, and manage difficult customer situations
• Able to prioritize, multitask, and meet deadlines
• Excellent organization, problem-solving, analytical, and decision-making skills
• Attention to detail is required
• Computer Skills: familiarity with Microsoft Suites and basic computer skills
• Excellent data entry skills required
• Ability to travel as needed

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.
What We Can Offer:

• Medical, Dental, and Vision
• Competitive Wellness Program, providing up to 100% discount on medical premiums
• Short-Term and Long-Term Disability
• Supplemental Insurance through Allstate for additional coverage on accidents + cancer
• Employer-Paid Life Insurance
• 401(k) after 60 days of employment + competitive match after one year
• Health Savings Account and Flexible Spending Account
• Great discount programs in automotive, technology, and more
• Education Assistance is available for job-related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications
• Career Advancement Opportunities
• Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services

Steel Technologies is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.
Steel Technologies is an equal opportunity employer
and
considers all qualified applicants without regard to any classification protected by federal, state and/or local law.