Director of Client Services

About Our Client

Our client is a global technology services organization with a network of over 4,000 professionals across 130+ countries. They specialize in cloud architecture, engineering, and transformation — helping enterprises deliver, scale, and build internal capability while reducing third-party dependency.

They partner with ambitious, forward-thinking clients to solve real-world challenges through hands-on execution, deep technical expertise, and a delivery-led approach.

The Role

We're seeking a
delivery-first leader
to join the Client Services team — someone who owns outcomes, builds trust through exceptional work, and drives long-term growth by delivering measurable results.

This role is not about pre-sales or high-level oversight — it's about execution, delivery excellence, and relationship expansion through impact. You'll be the face of the engagement, responsible for ensuring delivery success, navigating challenges, and growing the client relationship based on trust and consistent performance.

What You'll Do

• Own delivery across complex, enterprise consulting engagements — from kickoff through execution and growth.
• Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
• Step in where needed to unblock delivery, manage risk, and maintain alignment on outcomes.
• Develop and execute account strategies and growth plans aligned with client goals and organizational objectives.
• Grow accounts through delivery excellence — identifying opportunities, nurturing relationships, and earning follow-on work through proven value.
• Navigate client organizations to identify new relationships and areas for expansion.
• Coach and enable delivery and account teams to ensure alignment, growth, and long-term success.
• Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
• Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes.

We're Looking for Someone Who:

• Has 8+ years of experience in consulting or professional services, leading delivery in enterprise environments.
• Has owned the success of large, complex programs — including when things didn't go according to plan.
• Has a proven track record of growing accounts through delivery, not sales.
• Thrives in fast-moving, lean environments — comfortable wearing multiple hats and solving problems independently.
• Is credible with both executives and engineers and skilled at keeping both aligned.
• Is comfortable with ambiguity, pushback, and setting boundaries while maintaining strong relationships.
• Has experience managing account financials, delivery teams, and internal operations.
• Leads from the front and is deeply involved in the work.

Nice to Have:

• Experience in cloud consulting (AWS, Azure, GCP)
• Background in enterprise transformation or digital delivery
• Exposure to FinOps or cloud cost optimization
• Consulting experience in a high-growth or boutique services firm

Compensation & Benefits:

• Base salary + 2% of incremental revenue generated (no cap)
• Flexible, remote-first working model
• High-trust, high-autonomy culture
• Opportunity to collaborate with a globally distributed, top-tier team

Why Join Our Client?

They're building a new kind of consultancy — lean, global, and focused on outcomes over optics.

• Real impact
  – Work on high-stakes, high-visibility projects with leading enterprises.
• No bench, no fluff
  – Focus on delivery, not deckware.
• Remote by design
  – Collaborate with top-tier talent in over 130 countries.
• High autonomy
  – Lead your accounts, shape your engagements, and grow your portfolio.
• Room to grow
  – Join a fast-scaling organization that values initiative and ownership.

From Tangerine Search:

Tangerine Search is an equal opportunity agency that values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.