Senior Director, Client Services, Pet/Paper/Non-Foods

Senior Director, Client Services - Pet/Paper/Non-Foods

At our Company, we grow People, Brands, and Businesses We are seeking a highly dynamic Senior Director of Client Services to be responsible for the development and execution of our overall strategy across the pet, paper, and non-foods category. The Senior Director, Client Services is responsible for leading relationships with our strategic clients, developing joint business plans, partnering with retail teams to create determine white space opportunities, and driving new sales opportunities, specifically in the Private Brand space. 

We are looking for a candidate with experience in retail across all channels - club, mass, pet specialty, ecommerce, and traditional grocery.  The ideal candidate has a knowledge of the categories with history and passion for growing businesses, particularly in the Private Brands industry. We strive to be strategic partners with our suppliers and retailers. Apply today

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Create and define the long-term strategy for the Pet, Paper, and Grocery Non-Foods desk across Daymon 
• Developing, maintaining, and growing clients' business through collaborative business plans, partnering with account teams, selling in new opportunities and services.
• Understanding the industry and competitive landscape to determine focus areas. Reviewing industry and category trends to make sound recommendations to customers and clients
• Expanding Daymon Private Brands business by selling new services and gaining new clients within the respective categories across retail
• Showcasing Daymon's Private Brand expertise within the Pet, Paper, and Grocery Non-Foods categories through presentations, category reviews, overall industry/category recommendations
• Day-to-day business and relationship management, including but not limited to: analyzing sales reports, submitting/negotiating contracts, sales tracking, etc. 
• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.

Qualifications:

• Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
• 10+ years of leadership experience in sales within the pet, paper or grocery non-foods categories or channels of trade, including P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing direct reports
• Experience working with and selling to major retail chains such as Costco, Walmart, Tractor Supply, Petco, and/or experience in consumer packaged goods industry
• Excellent strategic thinking and process development skills
• Excellent communication skills, both written and verbal
• Ability to influence without authority

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Sr. Director Client Team Services INEX is responsible for supporting all sales and experiential marketing strategy, initiatives, and overall results within the U.S. for select channels of distribution. Responsible for headquarter sales for the grocery and convenience outlets serviced by the Company. Other experiential marketing service responsibility will include planning, budgeting, and coordination of surge and reset work. This position will be a critical contact to the client organization and senior leadership.

Essential Job Duties and Responsibilities

Client Relations

• Act as primary interface and sales / experiential marketing authority with client's management team. Ensure proper connections and communication internally with key Company stakeholders and service supporters
• Organize and facilitate key internal and external meetings required to deliver experiential marketing performance, advance strategy and vision, and enhance business partnership
• Diagnose, craft and implement sales and experiential marketing solutions to accommodate client needs within approved funding

Initiative Development and Management

• Drive key sales and retail initiative development and execution with broader experiential marketing teams. Key initiatives will include enhancement of ROI based activity reporting, deployment of new sales and experiential marketing approaches, technology, competitive benchmarking process, etc.

Management / Leadership

• Achieve headquarter sales and experiential marketing business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and experiential marketing teams and channels of distribution
• Manage within defined budget and deliver company operating income plan. P&L and pro-forma oversight
• Deliver key performance KPI's and ROI
• Ensure talent development and team engagement for sustainable team success

Administration / Reporting

• Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams
• Ownership of all communication, platforms, tools, insights and recommendations as they relate to experiential marketing performance and needs

Budget / Expense Control

• Control expense / budget by aggressively and proactively managing sales and experiential marketing funds, including labor expenses – monitor and report on a monthly basis

Supervisory

• Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates
• Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results
• Consistently recruit and promote "top graded" talent, creating pipeline for future company management

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.

Travel up to 75%

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

- 15 years industry experience with leading CPG and/or agency

- 10 years sales and experiential marketing supervisory experience.

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Conflict management skills
• Decision making skills
• Ability to visualize and plan objectives and goals strategically
• Ability to develop strategic plans to grow the business
• Demonstrated ability to provide cross-functional leadership
• Ability to ensure a high level of service and quality is maintained
• Ability to direct, lead, coach, and develop people
• Ability to make oral presentations

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.