Product Manager

Northland Controls is seeking a Product Manager.

The mission of the Product Manager is to guide products that create value for customers and the business through strategic planning, cross-functional collaboration, and disciplined execution. This role bridges technical expertise, project management, and customer insight to ensure innovative, scalable, and reliable products that align with business strategy and client needs.

What type of candidate Northland is looking for

We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun Our culture and team are some of our strongest assets. We want to employ happy people who bring a positive and energetic attitude to not only their work and the work environment.

QUALIFICATIONS

• Bachelor's degree in Business, Engineering, Operations Management, or related field.
• 5+ years of product management, project management, operations, or related experience (non-software environment preferred).
• Strong analytical, problem-solving, and organizational skills.
• Demonstrated ability to manage multiple stakeholders and drive cross-functional initiatives.
• Excellent communication and presentation skills.

• Experience working with physical systems, technical service offerings, or operational products.

• Experience in security systems, hardware-based solutions, or service-based industries.

• Familiarity with supply chain, manufacturing, or customer deployment environments.
• Ability to translate customer needs into actionable product requirements.

RESPONSIBILITIES

Product Strategy & Planning

• Develop and maintain a clear product map aligned with organizational objectives and market needs.
• Conduct competitive analysis, market research, and customer interviews to identify opportunities and guide product decisions.
• Define product value propositions, positioning, and key differentiators.
• Build business cases to support new product initiatives or improvements.

Product Lifecycle Management

• Manage the full lifecycle of physical or service-based products—from initial concept through launch, updates, and end-of-life.
• Gather, evaluate, and prioritize product requirements based on customer needs, operational capabilities, and strategic goals.
• Create and maintain product documentation including specifications, use cases, and release plans.

Cross-Functional Collaboration

• Work closely with Operations, Engineering, Sales, and Service teams to ensure product readiness, quality, and consistent delivery.
• Provide product training and enablement to internal teams and external partners.
• Act as the subject matter expert, supporting Sales in customer engagements when necessary.

Execution & Delivery

• Oversee product development activities related to physical systems, technical solutions, hardware integration, or service offerings.
• Ensure product launch readiness by managing timelines, deliverables, and communications.
• Evaluate project risks, escalate issues proactively, and support solutions for successful execution.

Performance & Continuous Improvement

• Monitor product performance through KPIs such as profitability, adoption, customer satisfaction, quality metrics, and operational efficiency.
• Identify opportunities to refine or enhance existing products and processes.
• Use customer feedback and data to guide ongoing product improvements.

What Northland Does

Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.

We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.

With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.

We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will "do whatever it takes" to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.

Our Mission

To be the most trusted and influential leader in the industry. By delivering exceptional services across the world, we are determined to continually surprise our customers, the industry and even ourselves while having fun.

Core Values

Be Honorable

Take on Challenges

Do Whatever it Takes

Our People

Have Fun