Online Chat Support Agent

5 days ago

New York, New York, United States StelloFoods Full time

This is a remote position.

At Stello Foods, we are passionate about delivering exceptional food and beverage experiences to our customers. As an Online Chat Support Agent, you will be the frontline ambassador for our brand, providing timely and effective assistance to customers through our digital channels. This role offers an exciting opportunity to engage with a diverse customer base, solve inquiries in real-time, and contribute directly to customer satisfaction and loyalty.

Key Objectives
  • Deliver outstanding customer service through online chat platforms.
  • Resolve customer questions, concerns, and issues promptly and professionally.
  • Support the growth and reputation of Stello Foods by ensuring a positive digital interaction experience.
Responsibilities
  • Respond to customer inquiries via online chat with accuracy and empathy.
  • Assist customers with product information, order status, and troubleshooting.
  • Document customer interactions clearly and maintain detailed records.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain up-to-date knowledge of Stello Foods' products, promotions, and policies.
  • Identify opportunities to improve customer experience and provide feedback to management.
  • Adhere to company guidelines and maintain confidentiality of customer information.
Requirements
  • High school diploma or equivalent; additional education in customer service or related fields is a plus.
  • Proven experience in online chat support, customer service, or related roles.
  • Excellent written communication skills with strong attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient with chat software and basic computer applications.
  • Strong problem-solving skills and a customer-focused mindset.
  • Availability to work flexible hours, including evenings and weekends if needed.
Qualifications
  • Familiarity with the Food & Beverages industry is preferred but not required.
  • Ability to remain calm and professional under pressure.
  • Fluency in English (US) with clear and friendly communication style.
  • Team player with a positive attitude and willingness to learn.
Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing professional development.
  • Opportunities to grow within a dynamic and supportive company.
  • Flexible scheduling to support work-life balance.
  • Employee discounts on Stello Foods products.
  • Inclusive and collaborative work environment.


Requirements
  • High school diploma or equivalent; additional education in customer service or related fields is a plus.
  • Proven experience in online chat support, customer service, or related roles.
  • Excellent written communication skills with strong attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient with chat software and basic computer applications.
  • Strong problem-solving skills and a customer-focused mindset.
  • Availability to work flexible hours, including evenings and weekends if needed.


Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing professional development.
  • Opportunities to grow within a dynamic and supportive company.
  • Flexible scheduling to support work-life balance.
  • Employee discounts on Stello Foods products.
  • Inclusive and collaborative work environment.


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