Live Chat Specialist WFH

2 weeks ago


New York, New York, United States TechOne Global Full time

Techone Global is seeking a talented Live Chat Specialist to join our remote team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities:
  • Engage with customers through live chat to provide support and assistance
  • Resolve customer inquiries and issues in a timely and professional manner
  • Collaborate with internal teams to escalate and resolve complex customer issues
  • Maintain accurate records of customer interactions and transactions
  • Identify and report trends in customer issues to improve overall customer experience
Qualifications:
  • Previous experience in customer service or a related field
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in typing and using live chat software
 
Experience:
  • 1+ years of experience in customer service or a related field
  • Experience with live chat software is a plus


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