Front Desk Associate

1 week ago

Jacksonville, Florida, United States Coastal Health Alliance Full time $35,000 - $55,000 per year

Job Details

Spine Riverside - Jax, FL

Description
Front Office Check-In / Check-Out Representative

Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team

The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts.

Key Responsibilities:

  • Greet and assist patients and visitors in person and over the phone, providing excellent customer service.
  • Schedule appointments efficiently to optimize provider availability and treatment room use.
  • Monitor patient flow and communicate delays to providers when necessary.
  • Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area.
  • Maintain and update patient records and accounts with accurate personal and financial information.
  • Collect co-pays, balance, and assist with billing and credit policies as needed.
  • Maintain office supplies and equipment by monitoring inventory and ordering as necessary.
  • Assist during patient emergencies by following established protocols.
  • Ensure patient privacy and confidentiality are always maintained.
  • Follow office policies and procedures, and recommend improvements where applicable.
  • Collaborate with team members to support overall office efficiency and patient satisfaction.

Qualifications:

  • High School Diploma or equivalent required.
  • Minimum 1 year of experience in a medical office or healthcare setting.
  • Strong customer service and communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Proficient in scheduling, word processing, and general office software.
  • Professional demeanor with a team-oriented mindset.
  • Strong attention to detail and time management skills.
  • Flexibility and reliability are essential.
  • Competitive wages
  • Health, dental, and vision insurance
  • Life insurance
  • Short- and long-term disability
  • 401(k) plan
  • Up to 3 weeks paid time off
  • 7 paid holidays
  • Opportunities for career growth and advancement within the company

Apply today to become part of a healthcare team that values professionalism, compassion, and career development

Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

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