hvac/plumbing office scheduler and assistant

6 days ago


Sauk Rapids, Minnesota, United States 5 STAR HEATING & AIR Full time

This position will be office setting, Mon-Fri 7:30am-5pm, will require managing phone calls from customers and dispatching technicians on a daily basis to what schedule allows. This role will involves working directly with our contracted and residential customers, wholesalers, technicians, and office team. This position also requires attention to detail, ordering materials and equipment, processing permits, scheduling inspections, and setting jobs up for success.

*1+ years in HVAC/Plumbing knowledge, preferred

*Ability to keep field technicians informed of work orders, requests, maximizing time and mileage

*Problem solving, ability to look at schedule and combine jobs or foresee issues & troubleshoot

*Flexible schedule & occasional overtime (Mon-Fri)

*Ability to manage employees as a team

*Excellent communication and customer service skills, making phone calls, leaving messages, documenting information on customers in software.

*Excellent data entry skills, written and verbal communication skills

*Positive attitude and team player is a MUST

Minimum requirements of the HVAC/PLUMBING Scheduler and office assistant

*Ability to work independently and without direct supervision

*Excellent problem-solving skills

*Observe company procedures and safety rules and execute to team

*Work as a team member to ensure customer satisfaction

*Occasional after-hours work

Company Benefits (after waiting period)

*Competitive wage/bonuses

*Health Insurance with HSA option

*Retirement savings with company match

*Vacation & Holiday Pay (after 90 days)

*Company uniforms provided

*Focus on continued education and development

*Direct Deposit - paid weekly

Education: High school or equivalent (Preferred)

Experience: General office experience – Word, Xcel, Internet, QuickBooks, Teams

License/Certification: Driver's License and reliable vehicle

Job Type: Full-time

Pay: $ $35.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off

Work Location: In person


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