Guest Experience Specialist

3 days ago


Boston, Massachusetts, United States VIO Med Spa Full time $40,000 - $60,000 per year

Guest Experience Specialist

$18 - $23+ Per Hour with uncapped bonuses

Spa Manager

Guest Experience Specialists work closely with the spa manager, Nurse, Nurse Practitioner, Physician's Assistant, and Esthetician

The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

:

  • Ethical
  • Positive attitude
  • Enthusiastic
  • Team orientation
  • Self-motivated
  • Empathetic
  • Creative
  • Tenacious
  • Integrity
  • Honesty
  • Trustworthy
  • Outgoing
  • Detail-oriented
  • Problem solver
  • Responsible
  • Organized
  • Responsive
  • Adaptive and flexible
  • Continuous improvement mentality
  • Effective communication
  • Time management
  • Self-management
  • Possess a thorough knowledge of spa services
  • Have excellent interpersonal skills and customer service orientation
  • Possess excellent cleanliness and sanitation skills
  • Standing for extended periods of time
  • Ability to lift at least 30lbs
  • Exposure to blood and bodily fluids, Utilizing proper PPE
  • Use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Spa environment

Job Types: Full-time, Part-time

Pay: $ $23.00 per hour

Benefits:

  • Flexible schedule
  • Health insurance

Work Location: In person



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