Account Executive

9 hours ago

Elk Grove, California, United States AutoZone Full time

100% on-site role in office in Elk Grove, CA; no remote capabilities

Position Summary: 

The Account Executive is the primary interface that is responsible for the development of business relationships with current ALLDATA Collision customers. They will provide post-sales support to current ALLDATA Collision customers, identify and grow sales opportunities in assigned territories. Product development support, post sales relations, customer retention, sales skills, follow-up and action planning are key elements of this position

Position Responsibilities - Other duties may be assigned:

  • Onboard/Welcome and setup new customers
  • Building strong client relationships to maintain old business and acquire new customers
  • Contact customers to review their business and ensure customer loyalty/retention
  • Take ownership of customer issues and drives to resolution in a timely manner and keep track of all processes that pertain to customer requests
  • Collecting and analyzing data concerning consumer behavior to understand changing needs
  • Renew existing subscriptions
  • Identify sales opportunities to increase customer profitability and drive company revenue
  • Work with other departments to deliver maximum customer retention, sales revenue and net sales profit
  • Actively participate in customer support call queue daily 
  • Train, educate, and consult customers on how to best use their ALLDATA products
  • Achieve daily and weekly key performance indicators to ensure maximum territory coverage
  • Maintain availability within scheduled shift to be accessible to clients when needed
  • Other duties as assigned

Position Requirements: 

  • High School graduate or GED certificate
  • 5 years' account management or sales experience
  • Ability and willing to sell/upsell to existing customer experience
  • Ability to work collaboratively and build relationships within the ALLDATA 
  • Problem solving, organizational, and time management skills
  • Strong listening and communication skills 
  • Self-motivated/self-starter with strong work ethic 
  • Ability to maintain composure and professionalism with customers and colleagues 
  • Bi-lingual is a plus
  • Automotive knowledge is a plus
  • Proven ability to work independently 
  • Microsoft Office skills; especially Excel
  • Minimal domestic travel may be required (less than 10%)

The base salary for this position is $70,304 with the potential to earn up to $90,000 OTE. ALLDATA values and is committed to diversity, equity, and inclusion.

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