Technical Support

3 days ago

Tampa, Florida, United States swipejobs Full time $38,400 - $41,600 per year

Job Description:
Details:

  • $19 - $20 per hour pay rate
  • Full Time
  • Contract - 6 months
  • Schedule: 9am - 6pm M-F
  • Onsite in Tampa, FL

What's in it for you?

  • Health, Dental, Vision insurance offered
  • 401k options
  • Work with a great team

Only considering candidates with the following:

  • Bachelor's degree in Business Administration, Computer Science or related field; in lieu of degree 4 years functional experience Basic understanding of network, server and software methodologies and how they relate
  • Demonstrated interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
  • High degree of accuracy and proficiency in problem identification and diagnosis for most working situations, including those that present a moderate degree of complexity
  • Available to work any shift, including weekends, holidays, and/or overnight
  • Effective verbal and written communication skills including business writing, grammar, and punctuation to correspond with customers via letter, email and webchat
  • Ability to communicate and collaborate across multiple teams and locations
  • Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
  • Demonstrated ability to learn, support change management and assimilate new information quickly
  • Ability to use independent judgment/discretion for problem escalation on more complex issues or situations and coach less experienced representatives in basic procedures

Responsibilities:

  • Resolves internal and external customer concerns raised during installation, operation, maintenance or product application or compatibility matters in a manner that support the achievement of the company's satisfaction, growth, and operational excellence goals.
  • Troubleshoots problems with software applications and recommends corrective action Implement internal escalation processes and collaborate in the development of procedures, methods, best practices, and documentation to provide consistent and reliable and excellent technical service
  • Analyze, reproduce, trouble-shoot, and resolve technical issues related to specific and general functionality of product/software (internal or external) and (if applicable) associated third-party integrations
  • Maintain an in-depth knowledge of the products/software
  • Document customer (internal or external) information and recurring technical issues to enhance product quality programs and product development
  • Act as a customer advocate, championing issues which have an impact on customer operations as they relate to products/software
  • Utilizes multiple systems/tools to troubleshoot a variety of issues and partner with various departments to ensure software products meet the needs of the customer

$ 19.00/hr
Prof23

Prof23

  • Junior Technical Support Engineer

    1 week ago

    Tampa, Florida, United States CONTAQT Full time $50,000 - $80,000 per year

    ITBack to CareersHome | Company | Careers | Junior Technical Support EngineerContaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.Requirements1+ year of experience in helpdesk departments or technical...

  • L1 Technical Support Engineer

    6 days ago

    Tampa, Florida, United States OPSWAT Full time

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...

  • Technical Support Specialist

    2 days ago

    Tampa, Florida, United States Take2 Consulting, LLC Full time

    Location: 1300 Bruce B. Downs Tampa, FLWork Hours:8am-4:30pm w/ 30 min lunch breakWorkdays:Monday-FridayStart Date:6-8 weeks after offer (clearance process)Clearance:Public Trust (process usually takes 8 weeks to process)Required experience:Technical Bachelor's DegreeAs an onsite Tech Support Admin on this project, you will be supporting the Department of...

  • IT Technical Support Specialist-Help Desk

    1 week ago

    Tampa, Florida, United States ProCare Transportation and Language Services Full time $60,000 - $90,000 per year

    18 Years and Growing Strong – Come Join the TeamJob Type (Full-time): – IT Technical Support - Help Desk Specialist- maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.Starting pay (Salary): $50,000+- dependent upon experience, with opportunity for career growth...

  • Technical Support Specialist

    5 days ago

    Tampa, Florida, United States Chadwell Supply Full time $41,600 - $104,000 per year

    Smart, Innovative, and Hard-working? Perfect We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.We are proud to have been named the National Apartment Association's 2023 Top Employer in the Supplier...

  • L1 Associate Technical Support Specialist

    4 days ago

    Tampa, Florida, United States Mad Mobile Full time $40,000 - $80,000 per year

    Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...

  • Temporary - Technical Support and Training

    1 week ago

    Tampa, Florida, United States Coherent Corp. US Full time $100,000 - $120,000 per year

    We are seeking a part-time, temporary employee for a period of 3 months, with an anticipated total of 8 hours per week. The duties include educating and training  professional engineering staff in a wide range of activities involved in the production and testing of iron garnet-related Faraday rotator materials. These materials are used in applications such...

  • Sr. Technical Writer

    7 days ago

    Tampa, Florida, United States iGov Full time $60,000 - $120,000 per year

    As a Sr. Technical Writer, you will develop written, submission and presentation-ready communications for the program as required. In addition, as the Sr. Technical Writer; you will assume the lead role on any matrixed initiative that involves review and/or generation of technical materials for the Program Management Office on several DoD contracts. The...

  • Technical Consultant Implant

    7 days ago

    Tampa, Florida, United States DDS LAB LLC Full time $60,000 - $120,000 per year

    Job Details Job Location:    Tampa Corporate - TAMPA, FL Position Type:    Full Time Salary Range:    Undisclosed DescriptionThe Technical Consultant Implant position is responsible for technical support to our customers in relation to crown and bridge, digital, removables, or ortho products. The position ensures that the manufacturing team...

  • Technical Lead- Histology

    1 week ago

    Tampa, Florida, United States Reliance Pathology Partners Full time $80,000 - $120,000 per year

    :Reliance Pathology Partners seeks an experienced Technical Lead – Histology to oversee the technical operations of its CAP-accredited laboratory. This leadership role manages workflow and personnel across Histology, IHC, Special Stains, DIF, Cytology Preparation (non-GYN), Grossing, and Frozen Sections. The Technical Lead also leads the Reliance Histology...