L1 Technical Support Engineer

6 days ago

Tampa, Florida, United States OPSWAT Full time

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world's critical infrastructure and securing our way of life.

The Position 

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineer to join our Customer Success Support team in a junior role. You will be responsible for overseeing the installation and maintenance of OPSWAT products. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures. You will manage customer issues with OPSWAT's applications to ensure they are resolved quickly and satisfactorily. 

What You Will Be Doing 

  • The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.  
  • Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client's architecture. 
  • Participates in testing and installing new software releases and application system upgrades. 
  • Review queues of open tickets and ensure each ticket is being handled appropriately. 
  • Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations. 
  • Work with application developers and the internal infrastructure team to troubleshoot applications. 
  • Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades. 
  • Provide phone support and chat support as required. 
  • Continuously improve technical knowledge of OPSWAT products. 
  • Coordinate with engineering and QA teams to administer code migrations in production. 
  • This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.  

What We Need from You 

  • Bachelor's degree in CS, MIS, or equivalent discipline. 
  • 1 - 2 years of technical support experience 
  • Previous MSP employment a plus. 
  • Experience in Linux (Ubuntu and CentOS), Windows, and MAC 
  • Experience with some network and virtualization.  

It Would Be Nice If You Had 

  • Experience with Cybersecurity products 
  • Bi-Lingual 

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

  • L1 Associate Technical Support Specialist

    5 days ago

    Tampa, Florida, United States Mad Mobile Full time $40,000 - $80,000 per year

    Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the...

  • Junior Technical Support Engineer

    1 week ago

    Tampa, Florida, United States CONTAQT Full time $50,000 - $80,000 per year

    ITBack to CareersHome | Company | Careers | Junior Technical Support EngineerContaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.Requirements1+ year of experience in helpdesk departments or technical...

  • IT Support Engineer

    6 days ago

    Tampa, Florida, United States MedX Solutions Full time $60,000 - $75,000 per year

    We are looking for a L2 Support Engineer, to join our team.We are a growing IT Managed Security Service Provider/Managed Service Provider (MSSP/MSP). We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects that touch upon all aspects of small to medium size...

  • Technical Support

    4 days ago

    Tampa, Florida, United States swipejobs Full time $38,400 - $41,600 per year

    Job Description:Details:$19 - $20 per hour pay rateFull TimeContract - 6 monthsSchedule: 9am - 6pm M-FOnsite in Tampa, FLWhat's in it for you?Health, Dental, Vision insurance offered401k optionsWork with a great teamOnly considering candidates with the following:Bachelor's degree in Business Administration, Computer Science or related field; in lieu of...

  • Application Support Engineer

    1 week ago

    Tampa, Florida, United States Underground Administration Full time $80,000 - $120,000 per year

    Application Support Engineer - TampaLocation: Hybrid (3 days onsite - Tuesday/Wednesday + flexible)Full Benefits Package**Role Overview:**Lead Application Support Engineer specializing in distributed systems and enterprise applications. Focus on maintaining critical production environments while driving technical improvements and automation...

  • Network Engineering Intelligence Support Specialist

    4 days ago

    Tampa, Florida, United States Innovative Reasoning Full time $90,000 - $140,000 per year

    The Network Engineering Support Specialist provides design, integration, and sustainment of secure network solutions that enable MARCENT intelligence operations and classified systems. This role plans, configures, and maintains intelligence support networks, integrates data exchange across security domains, and troubleshoots performance issues to ensure...

  • Technical Support Specialist

    2 days ago

    Tampa, Florida, United States Take2 Consulting, LLC Full time

    Location: 1300 Bruce B. Downs Tampa, FLWork Hours:8am-4:30pm w/ 30 min lunch breakWorkdays:Monday-FridayStart Date:6-8 weeks after offer (clearance process)Clearance:Public Trust (process usually takes 8 weeks to process)Required experience:Technical Bachelor's DegreeAs an onsite Tech Support Admin on this project, you will be supporting the Department of...

  • Lead Application Support Engineer

    3 days ago

    Tampa, Florida, United States ClearlyAgile Full time

    Job Title: Lead Application Support EngineerLocation: RemoteOverviewWe are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands-on second level of support, handling escalations from the help desk and ensuring stability, security, and...

  • Technical Manager

    1 hour ago

    Tampa, Florida, United States DTC Global Services LLC Full time

    About DTC Global Services LLCDTC Global Services LLC is a highly experienced and close-knit team of engineers, developers, analysts, and program support experts successfully integrating business and technology solutions producing exceptional results for our customers.What we needWe need a great Technical Program Manager willing to lead by example The...

  • Sr. Technical Writer

    1 week ago

    Tampa, Florida, United States iGov Full time $60,000 - $120,000 per year

    As a Sr. Technical Writer, you will develop written, submission and presentation-ready communications for the program as required. In addition, as the Sr. Technical Writer; you will assume the lead role on any matrixed initiative that involves review and/or generation of technical materials for the Program Management Office on several DoD contracts. The...