Junior Technical Support Engineer
1 week ago
IT
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Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.
Requirements
- 1+ year of experience in helpdesk departments or technical support for software products
- Strong problem-solving and troubleshooting skills
- High atteṇtion to d̦etails
- Experience in handling customer issues and crises in a production environment
- The ability to work under pressure, meet deadlines and prioritise workload
- Knowledge of computer, networks, server and security software and hardware (TCP/IP, DNS and DHCP, Firewalls and etc)
- Knowledge in telecom technologies, information systems and call center applications is a plus
Responsibilities
- Handle customer's technical issues by phone, email and chat
- Lead trainings for end-users, set up new users' accounts and profiles and deal with connectivity issues
- Rapidly establish good working relationships with customers, support team and software developers
- It may also be necessary to travel to our international clients worldwide and work on-site several times a year
Location
Tampa, FL, US
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IT
Quality Assurance Engineer
Engineering
Sales Representative
Sales
Junior Technical Support Engineer
IT
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Sales Representative
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Junior Technical Support Engineer
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Engineering
Bookkeeper
Accounting
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