Customer Service Representative

4 days ago

Saint Charles, Illinois, United States Compact Industries Full time

PURPOSE:

Provide communicative, supportive care to our customers, internal and external.

RESPONSIBILITIES:

  • Check and respond to voicemail and e-mails in a timely manner.
  • Receive and enter sales orders throughout the day.
  • Check inventory on Syspro for items needed to complete shipments.
  • Check the shipping paperwork from the previous day in Syspro - Making sure the sales order matches the BOL, and all items have been dispatched.
  • Arrange shipments for customer
  • Contact carriers for same-day POD receipts
  • Upload POD receipts to customer
  • Contact customers via e-mail, fax or telephone when order is received, if it may be short, and to provide a ship date.
  • Review the daily production schedule to evaluate order shipment dates.
  • Investigate any calls or emails that come in throughout the day regarding questions on past orders that may have shipped incorrectly, shortages, damages, etc..
  • Enter orders for case samples to be sent to new or existing customers for Sales Department.
  • Provide appropriate paperwork to the Shipping department for finished good shipments.
  • Manage customer-owned materials and slow-moving materials.
  • Review the QA "on hold" report.

  • Review and Expedite past-due orders

  • Prepare export documents such as COA's, NAFTA, Commercial Invoice.

  • Contact freight companies when issue with a shipment.
  • Prepare and review reports as assigned.
  • Collaborate with different teams at all levels of the organization.
  • Other duties as assigned.

QUALIFICATIONS:

  • 2+ years of Customer Service preferred.
  • Ability to multi-task.
  • Ability to handle confidential information appropriately.
  • High School Diploma or G.E.D.
  • Ability to lift 12 lb. cases to bring to shipping department to send out samples.
  • Proficient knowledge required in the use of Microsoft Word and Excel.
  • Represents Compact Industries in a professional manner when dealing with vendors and customers.

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