Guest Services Representative

1 week ago

Saint Charles, Illinois, United States Innovative systems group Full time $36,000 - $40,000 per year

Job Title: Guest Services Representative / Night Auditor

Location: St. Charles, IL

Department: Front Office

Schedule: Full-Time | Night Shift (hours 9:30 PM – 7:30 AM)

Position Summary:

The Guest Services Representative / Night Auditor is responsible for providing exceptional customer service to guests during the evening and overnight hours, ensuring a smooth and secure environment. This hybrid role combines front desk duties with night audit responsibilities, including balancing daily financial transactions and preparing reports for management.

Key Responsibilities:

Guest Services:

· Greet, register, and check in/out guests with professionalism and warmth.

· Assist guests with inquiries, reservations, and requests via phone, email, or in person.

· Handle guest complaints or issues promptly and escalate when necessary.

· Maintain a clean and organized front desk and lobby area.

· Ensure the security of the hotel and its guests during overnight hours.

Night Audit:

· Accurately reconcile all daily financial transactions and post room charges.

· Balance and audit all accounts for the hotel, including room revenue, cash, and credit transactions.

· Prepare and distribute daily financial reports for management.

· Set up the next day's system operations (e.g., rollover procedures).

· Monitor overnight activities and ensure compliance with hotel policies.

Qualifications:

· High school diploma or equivalent required; hospitality or accounting coursework a plus.

· Previous front desk or night audit experience preferred.

· Excellent customer service and communication skills.

· Strong attention to detail and ability to multitask.

· Proficiency in hotel management software (e.g., Opera, PMS, or similar systems).

· Basic math and accounting skills required.

· Ability to work independently with minimal supervision.

Physical Requirements:

· Must be able to stand for extended periods.

· May be required to lift or carry up to 25 lbs.

· Must be well groomed and have professional presence.

· Must be able to work overnight shifts, including weekends and holidays.

Job Type: Full-time

Pay: $ $18.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Sales Representative — Nonprofit Growth Specialist

    7 days ago

    Saint Charles, Illinois, United States Project World Impact Full time $40,000 - $50,000 per year

    Company Overview:Project World Impact (PWI) is a digital marketing agency dedicated to helping nonprofit organizations and mission-driven businesses achieve their goals through digital marketing solutions.Position Overview:This role is essential in helping more nonprofits benefit from our platform and digital marketing services. As a full-time Sales...

  • Server

    1 week ago

    Saint Charles, Illinois, United States Ikal y Sanse Full time $132,960 per year

    Job SummaryWe are seeking a dedicated and enthusiastic Server to join our dynamic team in a fast-paced dining environment. The ideal candidate will possess exceptional customer service skills, a passion for the food industry, and the ability to create memorable dining experiences for our guests. As a Server, you will be responsible for delivering...

  • Automotive Dealership Service Porter

    1 week ago

    Saint Charles, Illinois, United States Alliance Service Group Full time $30,000 - $60,000 per year

    Join our team as a Service Porter at Alliance Dealer SolutionsAre you passionate about providing exceptional customer service and enjoy staying active? Alliance Dealer Solutions is hiring Service Porters for our automotive dealership partners in St. Charles. This role offers fantastic opportunities for advancement and promotion for customer service-minded...

  • Front Desk Manager

    5 days ago

    Saint Charles, Illinois, United States Q Center Full time $50,000 - $70,000 per year

    Q Center is looking for a Front Desk Manager to join our team   Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Desk and Business Center divisions in an attentive, friendly, efficient and courteous manner. This position is responsible for providing excellent guest service, guidance and leadership to ensure...

  • Server - Casual Part Time

    1 week ago

    Saint Charles, Illinois, United States Q Center Full time $32,000 - $40,000 per year

    Q Center is looking for a Casual Part Time Server to join our teamJob SummaryThe Server is responsible for the set-up, service and break down of food and beverages to guests at all Q Center functions, according to Q Center Standards, while ensuring quality service and guest satisfaction.Starting rate for this position is $18/hour.Benefits401(K) with employer...

  • Bistro Bartender

    4 days ago

    Saint Charles, Illinois, United States Courtyard Chicago St. Charles Full time

    About Us: Courtyard Chicago St. Charles is committed to providing guests with unparalleled comfort, convenience, and hospitality. Located in the heart of St. Charles, Illinois, our hotel offers spacious suites, modern amenities, and world-class service to ensure a memorable stay for every guest.Driftwood Hospitality Management's company culture empowers our...

  • Luxury Automotive Dealership Service Porter/Valet

    5 days ago

    Saint Charles, Illinois, United States Alliance Service Group Full time $24,000 - $40,000 per year

    Job Details Mercedes-Benz of St. Charles - St. Charles, IL Full-Time/Part-Time High School $ $16.00 Hourly None Any Automotive Description Join our team as a Service Porter at Alliance Dealer SolutionsAre you passionate about providing exceptional customer service and enjoy staying active? Alliance Dealer Solutions is hiring Service...

  • Call Center Representative

    6 days ago

    Saint Charles, Illinois, United States MENDEL PLUMBING & HEATING INC Full time $37,440 per year

    OverviewWe are seeking a motivated and detail-oriented CSR to join our team. This roles primary responsibility is answering inbound calls, scheduling & confirming appointments. The ideal candidate will have a service-minded attitude & be efficient in multi-tasking and proficiency in various office tasks.DutiesAnswering Inbound PhoneScheduling & Confirming...

  • Director of Sales Specialty

    1 week ago

    Saint Charles, Illinois, United States Healthcare Linen Services Group Full time $100,000 - $200,000 per year

    PURPOSE:Grow HLSG through successful sales of HLSG specialty products and services.ESSENTIAL FUNCTIONS:Identify all specialty revenue channels, internally & externallyWork with Account Management Team to grow their portfolioWork with Acute Sales Team to identify competitive targetsProspect heavily inside customer base and prospect base, targeting specialty...

  • Chief Engineer

    5 days ago

    Saint Charles, Illinois, United States Q Center Full time $60,000 - $120,000 per year

    Q Center is looking for a Chief Engineer to join our teamJob SummaryThe Chief Engineer is responsible for overseeing all the administrative, financial and operating aspects of the conference center as they directly relate to the engineering division by developing and implementing strategic objectives. He/she will direct, coordinate, train and supervise the...