Director of Website Hosting

POSITION SUMMARY

The Director of Website Hosting & Website Management (WHWM) is responsible for overseeing the day-to-day operations, performance, and reliability of website hosting and management services supporting over 300 financial institutions that develop and host their websites through CUSG. This role also supports the management and planning of additional hosting platforms used to operate enterprise SaaS solutions developed by CUSG.

Each hosting environment includes a unique technology stack, third-party integrations, and specialized architecture requiring strong coordination to maintain security, uptime, speed, and disaster recovery standards.

The Director of WHWM provides recommendations and regular updates to the CTO and CISO regarding system performance, vendor partnerships, and operational improvements. This individual is a hands-on, collaborative leader focused on ensuring secure, high-quality website hosting experiences for financial institutions that rely on CUSG to support the reputation of their brands.

DUTIES & RESPONSIBILITIES

• Infrastructure Management:
• Oversee the setup, configuration, and maintenance of web hosting servers, databases, and related technologies.
• Ensure the availability and performance of web applications, websites, and services.
• Security Management:
• Implement and maintain security protocols and measures to protect web hosting infrastructure against cyber threats and vulnerabilities.
• Monitor and respond to security incidents and breaches.
• Team Leadership:
• Work with the CTO, CISO, and a team of web hosting technicians and application developers.
• Assign tasks, set goals and timelines, and conduct regular reviews of hosting activities and objectives.
• Future Planning:
• Work with the CTO, CISO, and Technology Team Members to plan for hosting consolidation, including vendor due diligence, source planning, and transitional plans as needed to accommodate existing and future web hosting requirements.
• Capacity Planning:
• Monitor server resources and plan for capacity upgrades as needed to accommodate growing web hosting requirements.
• Vendor Management:
• Collaborate with third-party vendors and service providers to ensure effective hosting solutions.
• Manage vendor relationships and assist in contract review and coordination.
• Backup and Disaster Recovery:
• Develop and maintain backup and disaster recovery plans to safeguard data and ensure business continuity.
• Performance Optimization:
• Analyze and optimize server performance, including load balancing, caching, and content delivery networks (CDNs).
• Troubleshooting and Issue Resolution:
• Diagnose and resolve technical issues related to web hosting infrastructure.
• Provide on-call support for critical incidents.
• Documentation:
• Maintain accurate and up-to-date documentation of server configurations, processes, and procedures.
• Compliance and Regulation:
• Ensure web hosting infrastructure complies with industry standards, regulations, and data protection laws.
• Budget Management:
• Monitor hosting budgets, track expenses, and provide input on cost optimization opportunities.
• Training and Development:
• Keep the team updated on emerging technologies and industry trends.
• Provide training opportunities for team members to enhance their skills.

SKILLS & ABILITIES

• Strong knowledge of web hosting technologies, including web servers, databases, and cloud services.
• Proficiency in server operating systems (e.g., Linux, Windows) and virtualization technologies.
• Strong knowledge of security best practices and experience in implementing security measures.
• Excellent problem-solving and troubleshooting skills.
• Strong project management and leadership abilities.
• Effective communication skills for collaborating with cross-functional teams.
• Strong experience with:
• TCP/IP Networking
• LAMP WHM/cPanel Administration
• Windows Server & IIS
• VM Management
• Linux command line and sudo proficiencies
• DNS
• Firewall management.
• Hosting-related sales & support

QUALIFICATIONS

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• Minimum five years of experience in web hosting administration or a related role.

SUPERVISOR RESPONSIBILITIES

This position may provide day-to-day guidance to hosting team members but does not have formal direct reports.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.