Medical Receptionist

1 week ago

Rochester, Michigan, United States Arcturus Healthcare Full time $40,000 - $60,000 per year


We are seeking a Medical Receptionist to join our team The ideal candidate will have a strong background in medical administrative support and patient care, ensuring smooth operations in a medical office setting.

Key Responsibilities:

  • Front Desk Management:
  • Greet patients and visitors with a warm and welcoming attitude.
  • Check patients in and out, ensuring all necessary forms are completed and accurate.
  • Collect and verify patient insurance information and other necessary documentation.
  • Schedule, reschedule, and cancel patient appointments as needed.
  • Manage the daily appointment calendar, optimizing the schedule for efficiency.
  • Patient Interaction:
  • Answer incoming phone calls promptly and courteously, addressing patient inquiries, directing calls to appropriate staff, and taking messages as needed.
  • Provide patients with information about the practice, including services offered, office hours, and insurance policies.
  • Administrative Duties:
  • Maintain and update patient records in the electronic medical records (EMR) system, ensuring accuracy and confidentiality.
  • Process payments, co-pays, and handle billing inquiries.
  • Prepare and distribute daily reports, including appointment schedules and billing summaries.
  • Coordinate with clinical staff to ensure smooth patient flow and minimize wait times.
  • Order office supplies and manage inventory for the front desk area.
  • Insurance and Billing:
  • Verify patient insurance coverage and eligibility prior to appointments.
  • Assist with processing insurance claims, including coding and billing tasks.
  • Handle payment collections and manage patient accounts, including setting up payment plans when necessary.
  • General Office Support:
  • Maintain a clean and organized reception area.
  • Assist with filing, scanning, and other clerical tasks as needed.
  • Support office management with special projects and administrative tasks as requested.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: In person


Requirements

Education:

  • High school diploma or equivalent required.
  • Additional coursework or certification in medical office administration is a plus.

Experience:

  • Previous experience as a receptionist or in a customer service role, preferably in a medical or healthcare setting.
  • Experience with electronic medical records (EMR) systems is highly desirable.

Skills:

  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency with office equipment, including computers, phones, and fax machines.
  • Familiarity with medical terminology and insurance processes is a plus.

Work Environment:

  • Private practice setting with a collaborative team environment.
  • Standard office hours with occasional extended hours as required.

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